Systems Engineer (Onsite)

ST JOHNS HEALTH•Jackson, WY

3d•Onsite

About The Position

The Systems Engineer acts in a technical leadership role to design and implement systems, plan system life cycles, and perform advanced troubleshooting and escalation. The role ensures the stability, integrity, and efficient operation of in-house information systems that support core organizational functions by monitoring, maintaining, supporting, and optimizing network systems, operating systems, and associated software. The position may specialize in one or more areas within systems engineering, adheres to St. John's Health's Corporate Compliance Program, participates in Performance Improvement activities, and performs other duties as assigned by the Executive Director IT and CIO. The Systems Engineer plans systems infrastructure and works with end users, vendors, suppliers, management, and project teams on network solutions, systems design, and project delivery. The role administers Microsoft Active Directory, Exchange, related email systems, storage environments, network security, and infrastructure documentation. It also provides technical leadership and training to Systems Administrators, serves as an escalation path, assists with Help Desk coverage, and participates in an on-call rotation. This is a full-time, onsite position at the St. John's Health campus or other facilities. Work takes place in an office setting and throughout hospital areas, including acute and intensive care areas and healthcare office settings. The position may involve frequent stressful situations and compressed project timelines.

Requirements

Associate of Science degree in computer studies or a related field, or equivalent experience.
Generalist background in systems administration.
At least 2 years of systems engineering experience.
Ability to sit or stand in front of a computer for extended periods.
Ability to handle multiple disruptions and juggle competing demanding priorities.
Ability to communicate effectively verbally and in writing.
Ability to crouch, stoop, and/or bend.
Ability to lift up to 50 pounds occasionally, as needed.
Ability to work onsite at the St. John's Health campus or other facilities to fulfill the role.

Nice To Haves

Bachelor of Science degree in computer science or a related field.
Five years of systems engineering experience with specialization in relevant St. John's Health systems.

Responsibilities

Act as architect of systems infrastructure supporting IT activities and applications, providing a framework for the IT team and end users.
Analyze system specifications, requirements, problem reports, and system exposure.
Coordinate or perform changes to network hardware, operating systems, and attached devices, including investigation, analysis, recommendations, configuration, installation, and testing.
Maintain infrastructure standards.
Analyze computer and peripheral equipment requirements and plan layouts or modifications to support project workloads, efficient operations, and effective use of space.
Work directly with end users to recommend, design, and implement LAN/WAN network solutions, and work with vendors and suppliers on networking technologies.
Create, install, secure, maintain, troubleshoot, administer, and manage Microsoft Active Directory and related systems; administer Microsoft Exchange and related email delivery systems.
Establish network users, user environments, directories, and security, and integrate new applications and servers while maintaining security, confidentiality, and performance.
Design and implement storage and network systems, including upgrade planning, software and hardware installation, operating system installation, service migration, data replication, and systems integration.
Manage the full life cycle of the storage environment, including requirements gathering, design, implementation, and support.
Perform storage operations and maintenance, availability and capacity planning, and monitoring.
Provision storage, tune performance, add volumes, automate tasks with scripting, assign ports, track errors, move data, configure software, evaluate products, and address compatibility issues.
Ensure systems have appropriate access levels; perform network security officer functions, maintain server data integrity, and develop and maintain detailed server documentation.
Respond to users' needs and questions concerning access to network resources.
Consult with management and project teams on proposals, goals, time frames, and project procedures.
Develop and maintain technical and project documentation and research product developments and enhancements.
Assist with disaster recovery, perform routine backups, and maintain a disaster recovery plan for network systems.
Direct and train Systems Administrators in installing, configuring, and supporting network hardware and software; act as their escalation path.
Assist with Help Desk coverage as needed, respond immediately to STAT and Critical requests, and document work and solutions daily using CRM software.
Participate in the on-call rotation.
Provide critical thinking and analytical skills and serve as IT Lead on projects.
Adhere to the St. John's Health Corporate Compliance Program and participate in Performance Improvement activities.
Perform other duties as assigned by the Executive Director IT and CIO.