Systems Engineer

Fox•Columbia, WA

19d

About The Position

The Systems Engineer is an individual contributor on the Digital Newsroom Systems Administration team, responsible for engineering, automation, and operational reliability of the Dalet media-asset-management platform and related production systems in New York and Washington, DC. This backfill role restores capacity for scripting, proactive monitoring, data migration, and frontline production support. The engineer works with editorial, media desk, library, and operations teams, partners with Dalet support and internal engineering groups on Mimir, Pyramid, and Project Fresh Start initiatives, and helps move the team from reactive ticket handling toward automated detection and remediation. The role includes dependable ownership through completion, including support during weekends and live production windows. The position administers and troubleshoots Dalet systems and workflows, develops monitoring and remediation automation, supports Mimir migrations and platform programs, maintains production delivery pipelines and Linux infrastructure, and provides operational support and documentation across NY and DC. The role requires a flexible schedule that may include evenings, weekends, and maintenance windows, and participation in an on-call and weekend coverage rotation.

Requirements

Bachelor's degree in Information Technology, Computer Science, Engineering, or equivalent practical experience.
3–5+ years of systems engineering, Linux administration, or broadcast/media platform support experience.
Proficiency in PowerShell and Bash scripting, including the ability to build and maintain production monitoring automation.
Working knowledge of Linux administration, MS-SQL, XML and metadata workflows, and basic networking.
Experience supporting live production or newsroom editorial environments.
Strong troubleshooting skills, attention to detail, and ownership through completion.
Clear written and verbal communication skills, with comfort partnering with vendors, editorial staff, and engineering teams.

Nice To Haves

Hands-on experience with Dalet Galaxy, Dalet Plus, or comparable MAM platforms is strongly preferred.
Ability to apply Python and modern tooling to extend operational automation.

Responsibilities

Administer and troubleshoot the Dalet MAM environment in New York and Washington, DC, including Dalet Admin Tool configuration, BPM workflows, proxy generation, WebSpace, Wowza load balancers, workflow servers, and Brio ingest and recording components.
Resolve escalated production issues, including proxy-generation failures, media synchronization problems, ZID-to-DCID transfer errors, mount failures, TRINT workflow disruption, and recording failures caused by special characters in slugs or metadata.
Configure Dalet Admin Tool settings and BPM rules to prevent recurring operational failures.
Support restricted-folder lifecycle, asset restore and purge requests, and coordination with the media desk for NY and DC editorial workflows.
Partner with Dalet iCare and support teams on complex escalations, and document root causes and remediation in ServiceNow (DNRNYD) and Confluence.
Develop, maintain, and extend PowerShell and Bash monitoring and remediation scripts for recurring Dalet failure modes and related production systems.
Tie monitoring automation to tracked DNRNYD tickets, documenting thresholds, alert logic, and remediation steps.
Contribute to proactive monitoring and future integration with broader observability initiatives such as Grafana; use Python and modern tooling to extend automation where practical.
Support Object Store-to-Mimir image and metadata migrations, including XML mappings, JSON watch-folder definitions, VOS re-tagging, shared-asset import logic, and batch validation.
Execute and validate large-scale content and metadata migrations, such as transcript backfills and person/non-person image regeneration, while minimizing production impact.
Participate in Mimir Phase 2 and Pyramid platform testing, including TestRail case authoring, post-upgrade retesting in DEV and PROD, and permissions and workflow validation with platform owners.
Support Project Fresh Start and Dalet upgrade activities, including MFP testing, MS-SQL maintenance, and version upgrades, as assigned.
Own or support recurring production delivery workflows, including the Fox News Sunday Hulu unified-delivery package and associated format, captioning, container, special-character, and external QA work.
Administer Linux systems supporting Dalet and related Digital Newsroom infrastructure in NY and DC.
Perform MS-SQL queries and data tasks for Dalet metadata, migration, and reporting workflows.
Transform and validate XML metadata for ingest, migration, and platform integration.
Provide frontline and weekend production support for NY and DC Dalet users, including editors, media desk, library, and operations teams.
Respond to ServiceNow incidents and requests, and maintain clear Confluence documentation for systems, scripts, and troubleshooting procedures.
Collaborate with peer Digital Newsroom engineers and BMT teams on cross-platform initiatives.
Participate in on-call and weekend coverage aligned with live news production schedules, and work a flexible schedule that may include evenings and maintenance windows.