Systems Engineer

SwitchThink Solutions•Phoenix, AZ

24d

About The Position

The Systems Engineer is an infrastructure engineering position on the Platform Operations team. The role designs and delivers integrated solutions across server, virtualization, cloud, storage, and disaster recovery platforms supporting SwitchThink Solutions and its credit union clients. Working with the Systems Architect, the Systems Engineer turns architectural direction into technical designs and implementations and leads infrastructure projects from requirements through deployment. The position serves as an escalation point for complex, cross-platform issues and drives root-cause analysis to prevent recurring problems. It also develops scalable automation and infrastructure-as-code practices, maintains engineering standards, evaluates new technologies, and mentors systems administrators. The Systems Engineer partners with security teams, vendors, and client stakeholders to help keep mission-critical financial services environments secure, stable, and highly available. The role involves designing, building, implementing, administering, and maintaining infrastructure solutions; supporting Windows Server, virtualization platforms, Microsoft 365, cloud technologies, storage, backup, and enterprise applications; and participating in upgrades, migrations, technology refreshes, and modernization initiatives. It also monitors and resolves infrastructure incidents and performance issues, performs maintenance and patching, supports change and lifecycle management, and maintains technical documentation and operational standards. The Systems Engineer supports cybersecurity, compliance, disaster recovery, and business continuity initiatives, collaborates across technical and client-facing teams, and identifies opportunities for automation, standardization, and process improvement.

Requirements

A bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field is preferred; an equivalent combination of education and experience is required.
At least 6 years of experience in systems administration, technical support, infrastructure operations, or managed services.
At least 6 years of experience supporting Microsoft Windows operating systems and enterprise infrastructure technologies.
Working knowledge of server hardware troubleshooting, PowerShell automation and scripting, and infrastructure monitoring tools.
Proficiency in Microsoft Windows Server administration, Active Directory, and virtualization platforms such as VMware vSphere or Microsoft Hyper-V.
Working knowledge of Microsoft 365 administration fundamentals.
Competency with backup and recovery technologies.
Expertise in DNS, DHCP, and TCP/IP networking fundamentals.
Strong communication skills and ability to communicate clearly and professionally with technical and non-technical audiences.

Nice To Haves

At least 1 year of experience within a Managed Services Provider (MSP) environment.
At least 1 year of experience supporting financial institutions or highly regulated environments.
At least 1 year of experience supporting Microsoft Azure.
MECM/SCCM experience.
Microsoft, VMware, CompTIA, or similar technical certifications.

Responsibilities

Design, build, implement, administer, and maintain infrastructure solutions supporting SwitchThink Solutions and its credit union clients.
Support Windows Server, virtualization platforms, Microsoft 365 services, cloud technologies, storage systems, backup solutions, and enterprise applications.
Participate in infrastructure upgrades, migrations, technology refreshes, and modernization initiatives, ensuring solutions are secure, scalable, and aligned with business requirements.
Monitor, troubleshoot, and resolve infrastructure-related incidents, requests, and performance issues in accordance with established service level objectives.
Execute maintenance, patching, change management, system lifecycle management, and operational support activities while maintaining system reliability and availability.
Develop and maintain technical documentation, standards, procedures, implementation plans, and knowledge articles.
Support cybersecurity, compliance, disaster recovery, and business continuity initiatives.
Collaborate with Infrastructure, Security, Database Administration, Networking, Service Desk, Project, and Client Success teams.
Identify opportunities for automation, standardization, and process improvement, and contribute to continuous learning and innovation.
Lead infrastructure projects from requirements through deployment, resolve complex cross-platform issues, and conduct root-cause analysis.
Develop scalable automation and infrastructure-as-code practices, maintain engineering standards, evaluate new technologies, and mentor systems administrators.