Systems Engineer

RJ Young • Nashville, TN

9d • Onsite

About The Position

The Systems Engineer delivers planned technical work—including deployments, refreshes, upgrades, and migrations—and provides Tier 2-level support as needed. The role emphasizes quality, validation, and clean handoffs while following documented standards and change-management practices. The engineer communicates scope, risks, dependencies, status, and technical outcomes clearly to customers, collaborates with senior and escalation engineers, escalates issues early, captures lessons learned, and helps improve standards and checklists.

The position includes work across networking, switching and wireless, Windows Server and Active Directory, virtualization, and Microsoft 365. It also involves hands-on equipment staging, building, testing, and initial device turn-up, as well as maintaining tickets, technical notes, as-built documentation, diagrams, IP/VLAN records, and configuration notes. Work is primarily in a professional office, providing remote support to customer environments and performing staging/build/testing in an office or lab. Onsite customer visits may be required for specific contracts, cutovers, or escalations.

This is a full-time role with a typical Monday-through-Friday business-hours schedule. Occasional evening or weekend work may be required for maintenance windows, cutovers, or urgent events, and there is a light on-call rotation, typically once every few months. The position may involve standing, bending, and lifting equipment, including carrying up to 40 pounds and rack-mounting equipment with assistance as needed.

Requirements

• At least 5 years of IT support or implementation experience; MSP experience is preferred.
• Working knowledge of networking fundamentals and troubleshooting, including VLANs, subnetting, DHCP, and DNS.
• Experience implementing and supporting Windows Server environments and/or virtualization platforms.
• Familiarity with Microsoft 365 administration, core admin centers, and basic troubleshooting.
• Strong documentation habits and ability to follow and maintain standards.
• Professional customer communication and a teamwork mindset.
• U.S. citizenship is required to support certain regulated customers and environments.
• Ability to lift and carry up to 40 pounds and rack or mount equipment with assistance as needed.

Nice To Haves

• Hands-on Sophos firewall experience, including NAT, VPN, and policy changes.
• Ruckus and/or Aruba switching or wireless experience.
• VMware and/or Hyper-V experience; Scale Computing experience is a plus.
• PowerShell scripting or automation experience.
• Experience supporting Commercial and/or GCC/GCC High tenants.
• MSP experience.

Responsibilities

• Deliver planned deployments, refreshes, upgrades, and migrations, with a focus on quality, validation, and clean handoff.
• Provide Tier 2-level support as needed and escalate issues early with complete handoff information.
• Configure and troubleshoot networking fundamentals, including VLANs, routing, subnetting, DHCP, DNS, basic firewall changes, and VPN connectivity.
• Turn up and validate switches and access points; troubleshoot PoE, VLAN tagging, Layer 2, wireless, and client connectivity issues.
• Administer Windows endpoints and servers and troubleshoot Active Directory, DNS, domain, workstation, permissions, and share-access issues.
• Perform common virtualization tasks and triage incidents involving virtual machines, hosts, virtual networking, and storage; follow structured recovery plans.
• Use Microsoft 365 admin centers for day-to-day administration and troubleshoot Exchange Online, Teams, SharePoint, and OneDrive issues.
• Stage, rack, label, patch, configure, and test equipment in an office or lab environment; apply baselines and directed firmware updates.
• Validate equipment and deployments using checklists and record test results and outcomes.
• Maintain clear ticket updates, time entries, technical notes, as-built documentation, diagrams, IP/VLAN records, and configuration notes.
• Follow change-management requirements, including approvals, change windows, and post-change validation.
• Communicate scope, risks, dependencies, status, and technical outcomes to customers and collaborate with senior and escalation engineers.
• Capture lessons learned and contribute to improving standards and checklists.
• Attend onsite customer visits when required for contract work, cutovers, or escalations.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed