Systems Engineer / System Administrator for Managed Service Provider

Straight Edge Technology, Inc.•San Antonio, TX

2d•Onsite

About The Position

We are seeking a Systems Engineer to join our team at Straight Edge Technology, a growing, security-focused Managed Service Provider (MSP) founded in 2006. We offer a dynamic and challenging environment that encourages teamwork and fosters professional growth. Our support team is looking for a teammate with a great attitude to help close issues and solve problems for our professional clients who are looking to improve their network. This role requires a Systems Engineer to help build out, maintain, and troubleshoot our rapidly expanding infrastructure. You will be part of a talented team that demonstrates superb technical competency, delivering mission-critical infrastructure and ensuring the highest levels of availability, performance, and security. Qualified systems engineers will have a background in IT, computer systems engineering, or systems engineering and analysis. Our team of engineers need to respond to detected issues so fast that our clients don't even know they needed our help. We offer a fun, engaging, supportive environment in which your talent can thrive, providing opportunities for constant learning and contribution to the team.

Requirements

BS degree in Computer Science, Engineering or a related subject, or a combination of 5+ years of experience and recent equivalent training (college graduate, technical school graduate or similar
Extensive knowledge of all aspects of PC operations and functions
Experience with monitoring systems and automation software
Experience with the following technologies: Sophos or Meraki Firewall, O365 and M365, Azure Virtual Desktop or Terminal Services (RDS), Small Business Networks, Microsoft SQL, Microsoft Windows Server 2016, 2019, 2022
Strong interpersonal skills
Ability to communicate about highly technical issues
Strong attention to detail
Knock-‘em-dead attitude
Open to ideas and ability to bring new ideas to the team

Nice To Haves

Microsoft AZURE
Microsoft MCSA, MCSE or MCITP
Meraki Network Stack (Firewall / Switch and Access point)
Cisco CCNA
Citrix CCA
Network + Certification
A+ Certification

Responsibilities

Analyzes problems from a systems perspective, isolates to hardware or software issue and carries through to resolution.
Provides IT support relating to technical issues involving Microsoft’s core business applications / Azure / Office 365, as well as virtual environments built on Citrix and VMware
Support services for Microsoft related technologies: Windows Server, Azure, Exchange, SQL, SharePoint, etc.
Implement and support disaster recovery solutions.
Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
Remote access solution implementation and support: VPN, Remote Desktop / Terminal Services, and Citrix.
System documentation to include system reviews and recommendations.
Travels to customer sites to perform work when appropriate (company vehicle provided).
Maintains familiarity with industry best practices.
Communicate effectively with customers and the Service Team
Actively participates in team and company meetings.
Install, configure, test and maintain operating systems, application software and system management tools
Proactively ensure the highest levels of systems and infrastructure availability
Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes
Maintain security, backup, and redundancy strategies
Provide 2nd and 3rd level support