Systems Engineer Sr
About The Position
Advocate Health is seeking a senior-level systems and network engineer to support a large, complex healthcare technology environment. The role focuses on enterprise network and endpoint infrastructure, with particular emphasis on Microsoft Endpoint Configuration Manager (MECM/SCCM) and its interactions with network connectivity, software distribution, operating system deployment, patching, and Microsoft cloud services. This is a remote position with on-call responsibilities and travel requirements. The engineer plans and coordinates complex systems software installations and upgrades, supports virtualization and device integration solutions, and develops technical solutions throughout their lifecycle. The position also supports server administration, capacity monitoring, system performance, backup and recovery, disaster recovery, application delivery, directory administration, quality assurance, and troubleshooting. The role coordinates technical escalations with staff and vendors, performs root-cause analysis, communicates project and issue status, and contributes recommendations on architecture, processes, and technical standards.
Requirements
- Bachelor’s degree in computer science or a related field.
- Typically requires 5 years of experience in Microsoft platforms, network communications, and project management.
- Experience using backup tools, storage systems, network management systems, application delivery systems, and directory technology systems.
- Advanced knowledge of operating systems, vendor-specific environments, and other system software.
- Advanced knowledge of systems administration and the interrelationships between application code, server operating systems, and desktop operating systems.
- Advanced knowledge of hardware and software used in clinical and/or business settings.
- Demonstrated facilitation skills and ability to explain technical subjects to non-technical clients.
- Demonstrated ability to translate user requirements into system specifications.
- Strong organizational and analytical skills, including ability to gather, organize, and present data.
- Strong problem- and issue-resolution skills.
- Strong written and oral communication skills.
- Ability to handle multiple tasks, set appropriate priorities, and complete assignments thoroughly and on time.
- Ability to provide off-hours support and participate in an on-call rotation.
- Ability to travel and operate equipment necessary to perform the job.
Responsibilities
- Plan, schedule, and coordinate complex system software installations and upgrades; ensure change management processes are followed and recommend improvements.
- Configure, install, and support virtualization solutions, including proof of concept, design, configuration, automation, testing, migration, incident triage, and team mentoring.
- Configure, install, and support complex and ancillary device integration solutions; troubleshoot technology stack conflicts from desktop through wide-area network.
- Analyze business requirements, create technical recommendations, evaluate software products, and develop plans for maintenance, testing, documentation, and training for operating systems and hardware.
- Assist with server administration; ensure capacity monitoring processes are followed and initiate corrective activities.
- Monitor and tune diagnostic imaging and other systems to achieve optimum performance; assist with capacity monitoring and planning processes.
- Recommend improvements to the current technical architecture.
- Implement backup and recovery procedures and facilitate disaster recovery and business continuity configurations and procedures.
- Follow quality assurance processes to ensure proper system operation, optimum performance, and absence of defects; ensure integrity of regional application delivery and directory administration.
- Create tasks, work estimates, and resource requirements; monitor tasks and resources and initiate corrective actions.
- Communicate activity status and potential problem areas to staff and clients, and provide recommendations to management.
- Act as a technical escalation point with vendors and staff for application software and hardware changes; prioritize issues and coordinate resolution and escalation.
- Initiate root-cause analysis, resolve complex software and hardware problems, track and trend problems, and recommend resolutions.
- Collaborate with technical staff to resolve complex software and hardware problems, including wireless technology and complex printer issues.
- Assist in reviewing capital expenditure requests to ensure configurations and ancillary requirements comply with Advocate Aurora Health technical environment standards.
Benefits
- Paid time off programs.
- Medical, dental, vision, life, and short- and long-term disability benefits.
- Flexible spending accounts for eligible health care and dependent care expenses.
- Adoption assistance and paid parental leave.
- Defined contribution retirement plans with employer match and other financial wellness programs.
- Educational Assistance Program.
- Premium pay may be available for shift work, on-call duties, and other qualifying work.
- Incentive pay for select positions.
- Opportunity for annual increases based on performance.
- Career development programs.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
