System Engineer Senior

Advocate Health and Hospitals Corporation • Charlotte, NC

2d • Onsite

About The Position

This position leads, plans, designs, and implements complex technology solutions with minimal supervision. The Systems Engineer Senior leads and facilitates new solution reviews, Proof of Concepts (POCs), and guides involved parties to evaluate solutions for organizational fit. They lead discussions with business partners and customers to define scope, gather requirements, and establish outcomes for projects or initiatives, providing leadership and oversight. The role involves creating tasks, work estimates, and resource requirements, monitoring tasks and resources, and initiating corrective actions. Communication with staff and clients about activity status, potential problem areas, and recommendations to management is key. The role configures, installs, and supports virtualization solutions, develops solutions in a physically distributed environment throughout its lifecycle (define, implement, support POC, design, configuration, automation, testing, migration, triage incidents, and mentoring). They configure, install, and support complex and ancillary device integration solutions, developing a comprehensive understanding of the technology stack from desktop to WAN to proactively troubleshoot integration conflicts and isolate issues. The Systems Engineer Senior analyzes business requirements, creates technical recommendations, evaluates new and existing software/hardware, and develops plans for maintenance, testing, documentation, and training for operating systems and hardware. They provide expert direction for issue resolution, understand escalation paths, assist with administration procedures, ensure capacity monitoring processes are followed, and initiate corrective activities. They monitor and tune diagnostic imaging and other systems for optimal performance, assist in capacity monitoring and planning process design/review, and recommend improvements to technical architecture. This role maintains the technical performance of systems supporting the enterprise, acts as a technical escalation point with vendors and staff, and prioritizes problems and issues as needed.

Requirements

• Bachelor's Degree (or equivalent knowledge) in Information Technology or related field
• Typically requires 5 years of experience in progressively responsible information systems roles with technical engineering, platform design, and project management experience in a health care setting
• Excellent communication skills, both verbal and written.
• Excellent research, analysis, and design skills
• Advanced knowledge of hardware and software as used in the clinical and/or business setting
• Advanced knowledge and troubleshooting skills for Exchange/Active Directory/Microsoft 365, M365 Collaboration apps, M365 desktop apps, Microsoft Edge.
• Videoconferencing equipment and solutions for small and large rooms, plus classrooms.
• Operating systems, vendor-specific environments, and other system software.
• Systems administration and the inter-relationships between application code and server operating systems and desktop operating systems.
• DNS, DHCP, Network Layer, protocol analysis, IP Scheme, VOIP, Server, Storage, Access and Control, and virtual technologies
• Experience in using backup tools, storage systems, and network management systems, application delivery systems and supporting directory technology systems
• Demonstrated facilitation skills and ability to explain technical subjects to non-technical clients.
• Demonstrated ability to translate user requirements into system specifications
• Proactively mentors others
• Strong organizational and analytical skills.
• Ability to gather, organize and present data.
• Strong problem and issue resolution skills
• Ability to handle multiple tasks, set appropriate priorities and accomplish assignments in a thorough and timely manner in a dynamic environment

Responsibilities

• Leads, plans, designs and implements complex technology solutions, with minimal supervision.
• Leads and facilitates new solution reviews, POC, and guiding the involved parties to evaluate the solution to determine if this is a good fit for the organization.
• Leads discussions with our business partners and customers to define scope, gather requirements and outcomes as part of a project or initiative with no supervision and guidance but with leadership for oversight
• Creates tasks, work estimates, and resource requirements on those tasks.
• Monitors tasks and resources and initiates corrective actions.
• Communicates with staff and clients to keep them informed about activity status and potential problem areas and provides recommendations to management.
• Configures, installs and supports virtualization solutions for the organization.
• Develop solutions in a physically distributed environment throughout all phases of its lifecycle to define, implement and support proof of concept, design, configuration, automation, testing, migration phases, triage incidents to resolution and mentoring of other team members
• Configures, installs and supports complex and ancillary device integration solutions.
• Develops and initiates comprehensive understanding of technology stack components from desktop to wide area network, to proactively troubleshoot integration conflicts and isolate issues for resolution.
• Analyzes business requirements and creates technical recommendations
• Evaluates new and existing software and hardware products.
• Develops plan, recommends solutions and provides for maintenance, testing, documentation and training for the operating systems and hardware
• Provides expert direction for fastest resolution of issues.
• Understands appropriate escalation paths available within Vendor processes
• Assists with and supports administration procedures.
• Ensures capacity monitoring processes are followed and initiates corrective activities.
• Monitors and tunes diagnostic imaging and other systems implemented in the region to achieve optimum performance levels.
• Assists in capacity monitoring and planning process design and review.
• Recommends improvements to current technical architecture
• Maintains within established levels, the technical performance of systems supporting the enterprise, which includes hospitals, medical office buildings, physician practices, administrative and financial offices, and all support facilities
• Acts as a technical escalation point with vendors and staff to coordinate application software and hardware changes.
• Prioritizes problems and issues as needed.
• Works collaboratively with vendors at technical and management level to resolve problems and manage escalation

Benefits

• Comprehensive suite of Total Rewards: benefits and well-being programs
• Competitive compensation
• Generous retirement offerings
• Programs that invest in your career development
• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Senior