Systems Engineer MacOS Support

Kentro

4d•Remote

About The Position

Kentro is hiring an experienced Systems Engineer MacOS Support to support our Endpoint Engineering Team our VA-ESOM- End Point Support and Operations Monitoring contract across the United States. The VA is responsible for providing comprehensive onsite and remote support to IT customers across all VA Administrations and special program offices, including direct support of over 340,000 VA employees and thousands of contractors who use government-furnished IT equipment and infrastructure. The VA provides support staff across 100+ CONUS and OCONUS locations, including difficult-to-accommodate locales, such as high cost of living or under-supported economic areas, where VA offices or facilities may be located and require onsite services. The Systems Engineer – MacOS Support provides technical assistance in maintaining and improving MacOS baselines and supporting MacOS lifecycle management across the enterprise environment. This role works closely with the MacOS Lead and the Endpoint Engineering Team to implement, troubleshoot, and optimize MacOS configurations, deployments, and automation processes. The Systems Engineer Support role contributes to the systems engineering process by assisting with requirements analysis, identifying deficiencies in hardware and software, and supporting system integration and technical management activities. This position is hands-on, client-focused, and essential to delivering high-quality MacOS endpoint support. Location: This position can be performed remotely within the United States and will support Eastern Time working hours.

Requirements

Bachelor’s Degree in Computer Science, Information Technology, or a related field (or equivalent experience)
5+ years of relevant experience supporting MacOS environments, enterprise deployments, or IT systems engineering. An additional 8 years of relevant experience can be substituted for the degree requirement for a total of 13+ years of relevant experience.
Basic to intermediate proficiency in BASH scripting and Apple development practices
Familiarity with MacOS lifecycle management and endpoint configuration tools
Exposure to enterprise mobility management platforms (Microsoft Intune for MacOS preferred)
Ability to follow technical direction and implement solutions under the guidance of senior engineers
Strong analytical and troubleshooting skills
Effective communication skills for collaborating with team members and providing client support
US Citizen or Green card holder
Willing and able to obtain and maintain Public Trust Clearance
Must meet updated ID requirements: https://www.gsa.gov/technology/it-contract-vehicles-and-purchasing-programs/federal-credentialing-services/get-appointment-help/bring-required-documents
If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully.

Responsibilities

Assist in implementing and maintaining MacOS baseline configurations
Support the MacOS device lifecycle, including provisioning, patching, upgrades, compliance, and decommissioning
Help execute automation and scripting tasks under guidance of the MacOS Lead (including BASH scripting and Apple development practices)
Troubleshoot technical issues and optimize system configurations in collaboration with the MacOS Lead and other team members
Assist with the transition of MacOS device management to Microsoft Intune and support ongoing EMM-related updates
Participate in testing, validation, and deployment of OS upgrades and new software across enterprise MacOS devices
Document technical procedures, baseline configurations, and troubleshooting steps for knowledge sharing and continuity
Support reporting and status updates for MacOS engineering initiatives as requested by the MacOS Lead
Collaborate with the MacOS Lead and Endpoint Engineering SMEs to complete assigned tasks and deliverables
Communicate status, risks, and issues in a timely manner to the Lead and Project Manager
Assist in coordinating tasks and workloads with other team members to ensure smooth operations
Participate in team meetings, technical reviews, and planning sessions to provide updates on assigned work

Benefits

We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more.
We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development.
Reimbursement amounts may fluctuate due to IRS limitations.
We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking.
We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.
We work hard; we play hard.
Kentro is committed to incorporating fun into every day.
We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations.
In alignment with our commitment to our communities, we also host and attend charity galas/events.
We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.