System Development Engineer macOS, Client Engineering
About The Position
The Enterprise Engineering organization manages one of the largest macOS client fleets in the world, focusing on raising Amazon's security bar while ensuring a smooth productivity experience for end users. This team builds and manages solutions for Amazon's global macOS client fleets, utilizing AWS products to evolve traditional enterprise tools and services at a large scale. The role involves influencing Amazon's macOS experience roadmap by using native AWS services, external 3rd party services, and DevOps patterns to manage a growing fleet of macOS client devices. This is a hands-on position requiring daily activities in macOS administration, integrations, developing tools and automation, root cause analysis, performance analysis, and maintaining service infrastructures. The individual will contribute to operations and development activities as the team builds the next generation of macOS management tools.
Requirements
- Deep understanding of macOS internals — launchd, system extensions, kernel extensions (kexts), APFS, Gatekeeper, XProtect, TCC (Transparency, Consent & Control)
- Proficiency with Apple's security frameworks — Secure Boot, System Integrity Protection (SIP), notarization, code signing, and Endpoint Security framework
- Experience with macOS upgrade lifecycle management (major OS migrations at fleet scale)
- Hands-on experience with Jamf Pro (or similar MDM: Kandji, Mosyle, Fleet)
- Proficiency with Apple Business Manager (ABM), Automated Device Enrollment (ADE), and Volume Purchase Program (VPP)
- Configuration Profile creation and management (.mobileconfig, MDM payloads)
- Experience with DEPNotify, Setup Assistant customization, and zero-touch deployment workflows
- 5+ years of administrative experience in networking, storage systems, operating systems and hands-on systems engineering experience
- 2+ years of non-internship professional software development experience
- 1+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience
- Knowledge of systems engineering fundamentals (networking, storage, operating systems)
- Experience programming with at least one modern language such as C++, C#, Java, Python, Golang, PowerShell, Ruby
Nice To Haves
- Experience with PowerShell (preferred), Python, Ruby, or Java
- Experience working in an Agile environment using the Scrum methodology
Responsibilities
- Troubleshoot and solve issues in a globally scaled enterprise environment
- macOS client management — patching, OS updates, configuration profile deployments, and MDM policy enforcement
- Maintain client management service infrastructure hosted in AWS
- Contribute to automation efforts with a primary focus on the macOS client fleet
Benefits
- sign-on payments
- restricted stock units (RSUs)
- health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
- 401(k) matching
- paid time off
- parental leave
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
