MacOS / Apple Support Engineer

Royal Communications Consultants Inc • New York, NY

1d • $35 - $36 • Onsite

About The Position

The Desktop Support Group is looking for an endpoint engineer with a focus on supporting MacOS and optionally iOS / iPadOS. Should have experience in smartphones, tablets, Mac. The position is based onsite in New York City. Will be responsible for all manner of engineering related support to enterprise integration of macOS and optionally iOS / iPadOS within a digital workplace environment.

Requirements

• Must have experience supporting Mac/Apple devices
• 2+ years total progressive IT experience.
• 2+ years supporting Apple platforms in enterprise environments of 500+ macOS machines.
• Strong communication skills at all levels, from end users to IT peers.
• Understanding of supporting technologies such as authentication, networking, wireless, VPN, peripherals etc.

Nice To Haves

• Scripting knowledge is a plus. (ZSH / Bash / Python)

Responsibilities

• Provide support for Apple devices and desktops.
• Create and maintain technical documentation as well as assist with training and related materials as needed.
• Troubleshooting OS X
• Ability to provision and deprovision Mac devices.
• Responsible for handling, testing, and deploying Mac devices, as well as assisting users with setup and onboarding.
• Strong customer service skills with the ability to interact professionally with senior stakeholders.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed