Systems Engineer - Level III

NTT DATA Services•Rockville, MD

1d•$96,492 - $144,738•Onsite

About The Position

The Systems Engineer – Level III serves as the senior technical engineer for an end-user device ecosystem. The position leads engineering design, platform integration, advanced troubleshooting, automation, technical evaluation, and implementation activities across endpoint-management systems, virtual desktops, enterprise networks, security controls, remote-access services, software-distribution platforms, and multi-platform devices. The engineer supervises or coordinates technical work and ensures that proposed changes are secure, supportable, scalable, properly tested, and aligned with operational objective of reducing device-configuration time, improving supportability, and increasing customer satisfaction.

Requirements

Minimum 8 years of systems or endpoint engineering experience.
Minimum 3 years of experience with enterprise endpoint-management, automation, virtual desktop, and supporting infrastructure technologies.
Minimum 3 years of troubleshooting experience across devices, networks, servers, identity, security controls, and management platforms.
Minimum 3 years of scripting and automation experience, preferably with PowerShell, Shell Scripting and configuration-management technologies.
Minimum 3 years of experience leading engineers and coordinating complex technical work across multiple teams.
Ability to obtain a Public Trust Clearance

Nice To Haves

Undergraduate degree/bachelors degree.
Demonstrated ability to design and implement large-scale, multi-platform endpoint solutions
Supporting large Federal, scientific, healthcare, biomedical, or research environments.
MECM/SCCM, JAMF Pro, Citrix, Absolute, SaltStack, PowerShell, Shell Scripting, Microsoft 365, and remote-support platforms.
Federal security architecture, FIPS encryption, incident response, CUI/PII protection, vulnerability remediation, and security exception management.
Microsoft, Apple, Citrix, Jamf, networking, cloud, ITIL, or cybersecurity certifications.

Responsibilities

Lead technical design and implementation for complex changes affecting endpoint-management, software-distribution, virtual desktop, network connectivity, remote support, identity, and endpoint-security services.
Diagnose and resolve complex communication and integration issues involving MECM/SCCM, JAMF Pro, Citrix, Absolute, SaltStack, Windows, macOS, Linux, VPN, Wi-Fi, certificates, proxies, firewalls, and TCP/IP.
Develop engineering strategies for operating-system upgrades, application modernization, hardware transitions, security-agent deployments, vulnerability remediation, and large-scale device refreshes.
Define deployment architectures, pilot populations, release rings, monitoring requirements, rollback procedures, and technical acceptance criteria.
Lead evaluation of emerging technologies and recommend adoption based on security, compatibility, lifecycle cost, operational supportability, scientific-user needs, and customer impact.
Engineer automated provisioning, software packaging, configuration enforcement, compliance validation, reporting, and remediation solutions.
Participate in architecture reviews, change-control boards, security reviews, root-cause analyses, and incident-response activities.
Coordinate closely with NIAID Cyber Security to investigate endpoint incidents, collect evidence, implement containment, and validate remediation.
Establish engineering standards, configuration baselines, interface requirements, technical procedures, and documentation controls.
Analyze platform utilization, device populations, network dependencies, performance patterns, and capacity requirements.
Lead technical testing of new device models, peripherals, operating-system versions, applications, browsers, drivers, and specialized biomedical research technologies.
Provide technical leadership, training, review, and mentoring to system engineers, system administrators, and support technicians.
Develop permanent corrective solutions for recurring incidents, deployment failures, configuration drift, non-communicating devices, and support-volume trends.
Present technical recommendations, risks, alternatives, and implementation plans to management in decision-ready formats.
Ensure engineering activities comply with government, vendor, privacy, and information-security requirements.
Ability to communicate engineering decisions effectively to both technical and management audiences.