Systems Engineer - Intermediate

UPMC

1d•Hybrid

About The Position

UPMC is hiring a Systems Engineer, Intermediate for the Integrations Team. This role is primarily remote with the ability to come on site as needed by the department. The work hours are standard business hours in eastern standard time. The purpose of this role is to maintain systems, participate in projects, provide end-user support, contribute to team documentation, and seek out process improvement. The Systems Engineer Intermediate is responsible for participating in testing proofs of concept or evaluating new technologies, under the direction of management and more senior members of the team.

Requirements

Two (2) years' experience with complex systems environments through education or practical experience.
Demonstrated ability to perform standard IT procedures and protocols.
Working knowledge of enterprise infrastructure technologies including network, wireless, server, virtualization, cloud, and operating system platforms.
Understanding of LAN, WAN, WLAN, routing, switching, and network communications protocols.
Knowledge of Windows and Linux server administration and infrastructure support.
Understanding of network security principles, access controls, firewalls, endpoint protection, and security best practices.
Experience supporting enterprise systems, communication platforms, and infrastructure services.
Ability to diagnose and resolve network, system, wireless, and infrastructure-related issues.
Experience implementing infrastructure upgrades, system deployments, and technology lifecycle activities.
Knowledge of monitoring, alerting, performance management, and capacity planning tools.
Ability to support high-availability and disaster recovery objectives.
Effective verbal and written communication skills with the ability to collaborate across technical and operational teams.
Ability to manage multiple priorities while supporting operational and project-based work.
Commitment to continuous learning through technical training and professional certifications.

Nice To Haves

Cisco (CCNA)
VMware or Hyper-V
Wireless certifications (CWNA)
Security+ or equivalent
ITIL Foundation
Microsoft Server/Azure

Responsibilities

Resolve moderately complex end-user support issues with the assistance of more senior level team members.
Complete assigned project-related tasks with limited guidance. Responsible for time tracking and updating documentation.
Independently resolve basic issues. Shows the ability to offer input on issue resolution.
Responsible for understanding of moderately complex technologies and their use. Demonstrates initiative to learn and expand upon knowledge.
Follow documented procedures for maintenance and upgrades. Assist senior team members with upgrade and maintenance plans. Responsible for assisting with Disaster Recovery Plan.
Responsible for demonstrating appropriate, clear, concise, and effective written and oral communications in all interactions to build relationships and accomplish day to day work and projects.
Successfully completes projects, tasks, and initiatives by embracing a team-first approach. Works in collaboration with team and offers feedback, where appropriate, to complete individual and group efforts. Shows the ability to adjust and be flexible to change by adapting approach when necessary. Mentors less experienced staff.