Network Engineer

Bcs365•Rockland, MA

About The Position

The Systems Engineer, Infrastructure II installs, maintains, and supports LAN, WAN, and VoIP infrastructure. The role provides advanced technical support for data and voice network systems, maintains hardware and software standards, and creates and updates network documentation. The engineer works on projects to upgrade or improve communications equipment and procedures and resolves technical issues escalated by Technical Support Analysts or the installation support team. The position designs, implements, and supports customer network infrastructure, including complex Layer 2/Layer 3 switching, data centers, WAN and LAN environments, firewalls, wireless systems, and network appliances. It includes responsibility for a private IP MPLS carrier network and BGP WAN topology, WAN customer-edge routers and QoS policies, and ISP connectivity. The engineer uses monitoring tools to analyze traffic, identify performance concerns, and support capacity planning, and works with vendors on support, procurement, enhancements, and design. This is a full-time, direct-hire position with a Monday–Friday, 8:00 a.m.–5:00 p.m. Eastern schedule. Rotating weekend coverage, standby availability, and downtime work during weekends or off-hours are also required. Onsite work at client locations is required as needed. Employees working from home must have reliable internet and a work environment free of noise and distractions. Applicants must be authorized to work in the U.S.

Requirements

Must be authorized to work in the U.S.
3–5 years of Network Engineer experience.
Experience configuring Cisco Meraki, Auvik, and LogicMonitor.
Good understanding of VLANs, DHCP, DNS, and IP networking.
Familiarity with firewall concepts and VPN fundamentals.
Experience configuring and supporting Cisco ISE, EAP-TLS, and certificate-based Wi-Fi authentication.
Ability to configure and troubleshoot firewall rules, VPNs, NAT, and content filtering.
In-depth knowledge of VLAN, STP, LACP, MPLS, L2VPN, RIP, EIGRP, BGP, OSPF, DNS, and proxy technologies.
Demonstrated capability handling Cisco routers, Ethernet switches, load balancers, firewalls, Cisco wireless devices, and DNS/DHCP (DDI) systems.
Experience with monitoring tools and administration of Windows operating systems.
Strong technical, analytical, and troubleshooting skills, including the ability to recommend appropriate next steps.
Data-center or server-room build-out experience, including power, networking, and cooling.
Ability to work in a fast-paced, changing environment and manage multiple projects simultaneously.
Team-oriented, customer-focused approach, strong interpersonal skills, and ability to work in a multicultural workplace.
Self-discipline, initiative, professionalism, and ability to bring projects to completion with minimal direction and oversight.
Strong time-management skills and ability to balance strategic and tactical work.
Disciplined approach to problem solving and professional conduct in an IT organization.
Ability to work effectively in a team and communicate well.
Ability to provide rotating weekend coverage and perform standby or downtime work during weekends and off-hours.
Bachelor’s degree in Computer Science or a similar field, or equivalent experience.

Nice To Haves

Previous MSP experience or experience supporting external customers.
Industry certifications such as CCNA or CCNP.

Responsibilities

Design, implement, and support customer network infrastructure.
Participate in the design, setup, and configuration of complex Layer 2/Layer 3 switch infrastructure.
Provide second-level support for the LAN.
Contribute to network and security standards and follow applicable best practices and procedures.
Troubleshoot tickets escalated by Technical Support Analysts and the installation support team.
Create, maintain, and update network documentation and topology diagrams.
Configure and support data-center infrastructure, including Cisco Nexus LAN, ASR/ISR WAN, ASA and Palo Alto firewalls, Cisco UCS Fabric Interconnects, Cisco Wireless LAN Controllers, and other network appliances.
Use network monitoring tools to analyze traffic, proactively identify performance issues, and support capacity planning.
Work with vendors on support, hardware procurement, feature enhancements, and design strategy.
Manage, monitor, and maintain a Layer 3 private IP MPLS carrier network via BGP peering and a private BGP WAN topology.
Own WAN customer-edge routers and configurations, maintain QoS policies, and ensure network stability.
Support customer ISP internet connectivity across multiple carriers.
Provide rotating weekend coverage for network issues occurring outside support hours and be available for standby and downtime work during weekends and off-hours.
Attend IT meetings and scheduled teleconferences when requested.
Prioritize service and project issues according to contracted SLAs and escalate issues that cannot be completed within agreed service levels.
Perform onsite work at client locations as needed.
Complete other assigned duties and projects.

Benefits

Health, dental, vision, life/AD&D, short-term disability, long-term disability, accident, hospital indemnity, and critical illness insurance coverage.
Paid time off, including vacation, holidays, and birthday.
401(k) retirement plan with company match.
Paid parental leave.
Flexible Spending Account and Health Savings Account.
Peer-to-peer recognition.
Learning and development.
Pet insurance.
On- and off-site events.
Referral bonus program.
Employee Assistance Program.