Systems Engineer II

Nexus Technologies LLC • McAllen, TX

2d • $34 - $36 • Onsite

About The Position

This role offers the perfect blend of technical challenges and client interaction, allowing you to leverage your expertise across diverse technologies while making a tangible impact on business operations. You'll have the opportunity to solve complex problems across Windows servers, networking infrastructure, and end-user systems, all while building meaningful relationships with clients and internal teams. Each day brings new technical puzzles to solve and the satisfaction of being the trusted advisor who keeps clients' critical systems running smoothly.

Requirements

• Reliable and communicative IT professional
• Excels in providing Tier I and II consultative support
• Adept at troubleshooting Windows server and networking issues
• Ensures seamless client interactions
• Strong problem-solving skills
• Collaborative approach
• Ability to coordinate with account teams and deliver tailored solutions
• Relevant combination of education, experience and training that demonstrates the knowledge, skills and abilities to perform the essential functions.

Responsibilities

• Provide tier I and II consultative client support
• Assist clients in troubleshooting Windows server issues such as Active Directory, DNS, VMWare, backup, DR, and common client/server applications including MS Office.
• Assist clients in troubleshooting networking issues related to Meraki VPN/firewalls, Cisco routers/switches, and other Internet-related problems.
• Assist clients in troubleshooting workstation, peripheral, and mobile device issues such as Office 365, Windows 10/11, standard and proprietary applications, desktop and laptop hardware, printers, scanners, fax devices, and mobile devices such as iPhone and Android.
• Install, configure, and deploy workstations for end users.
• Coordinate and work with the account team (account manager, escalation engineers, etc) to make recommendations for the client.
• Lift up to 50lbs., pulling cable, tying up wires, crawling on floors to reach equipment, and loading equipment.

Benefits

• Four weeks of annual accrued PTO
• Seven paid national holidays
• Medical, dental, vision options
• Company-paid life insurance, short and long-term disability
• Voluntary benefits such as critical illness and accident
• Voluntary Legal Shield and identity theft protection
• Discretionary annual 401k match plan
• Generous employee referral bonus plan
• Employee Assistance Program
• Access to over 90,000+ courses in ADP My Learning
• StandOut employee engagement tools
• Eligible to apply for a Pluralsight license
• Eligible to apply for NexusTek Technical Academy or Leadership Academy

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed