Systems Engineer II

Mass General Brigham•Somerville, MA

4d•Hybrid

About The Position

Implement, maintain, and support Epic client application platforms comprising software, networks, hardware, and databases. Independently implement and support technical solutions, including platform systems that require critical aspects of infrastructure, network, application, database, and security frameworks. This is a hybrid role with onsite work required based on weekly or monthly business needs. The schedule is Monday through Friday during Eastern business hours. On remote workdays, employees must work from a stable, secure, and compliant workstation in a quiet environment. Teams video must be accessed using Mass General Brigham-provided equipment.

Requirements

Bachelor's degree in Computer Science or a related field; equivalent experience may be accepted in lieu of a degree.
Certified Epic Client Systems Administrator (ECSA).
At least 5 years of experience as a systems engineer or in a related position.
Proficient in administering enterprise systems and platforms.
Solid understanding of networking concepts, firewalls, and load balancers.
Solid understanding of data structures and database systems.
Intermediate scripting and automation skills to streamline operational tasks.
Familiarity with cloud platforms such as AWS, Azure, or Google Cloud and hybrid environments.
Ability to analyze and independently troubleshoot complex system and application issues.
Experience with system monitoring tools and interpreting performance data.
Understanding of system security concepts and implementation of security-leading practices.
Effective collaboration and communication skills across technical and non-technical teams.
Flexibility to work onsite based on weekly or monthly business needs.
On remote workdays, ability to work from a stable, secure, and compliant workstation in a quiet environment and use Teams video with Mass General Brigham-provided equipment.

Nice To Haves

Experience as an Epic Client Systems Administrator is preferred.
Experience working in a large organization with change control policies and change tracking systems such as ServiceNow is beneficial.
Experience supporting a healthcare organization is desired; experience supporting Epic healthcare systems is optimal.

Responsibilities

Independently manage day-to-day operations of enterprise platforms, including applications, servers, storage, and networked services.
Monitor and optimize platform performance, availability, and capacity.
Troubleshoot and resolve complex platform issues across multiple environments with minimal supervision.
Develop and maintain automation scripts and tools to improve operational efficiency.
Contribute to the design and implementation of new platforms and services.
Participate in platform upgrades, migrations, and patch management.
Support security hardening and vulnerability remediation efforts.
Collaborate with cross-functional teams to independently support business and technical projects.