Systems Engineer II
About The Position
Arctiq is looking for an experienced Systems Engineer II to support the implementation and ongoing delivery of managed services with a focus on data protection, backup, and disaster recovery. This role is responsible for configuring and deploying customer solutions across platforms including Commvault, Rubrik, Metallic, and Zerto. The Systems Engineer II will participate in client-facing meetings, perform hands-on hardware and software configuration, and serve as a reliable escalation point for junior engineers. This is a hybrid position that includes participation in an on-call rotation to support after-hours incident response.
Requirements
- 3–5 years of experience in systems or backup administration, preferably in a managed services or service provider environment
- Foundational knowledge of Commvault, Metallic, Zerto, Rubrik, Cohesity, or similar data protection platforms
- Familiarity with Windows Server, VMware, network fundamentals, and storage systems
- Proven track record managing client-facing escalations and technical communications
- Strong troubleshooting and documentation skills
- Excellent communication skills for both technical and non-technical audiences
- Comfortable with hybrid work expectations and on-call availability on a rotating basis
- Ability to lift and install physical hardware (up to 50 lbs)
Nice To Haves
- Preferred certifications: Commvault Certified Professional, Zerto Certified Associate (ZCA), Fortinet NSE, or Microsoft Azure
Responsibilities
- Configure, deploy, and maintain data protection platforms including Commvault, Metallic, Zerto, and related technologies
- Support project-based implementations, following technical design documentation and collaborating with internal engineering and delivery teams
- Perform hardware installations, including racking, cabling, and setup of media agent servers and storage components
- Participate in client meetings to gather requirements, provide updates, and ensure alignment on technical delivery
- Serve as a primary technical contact for assigned managed service accounts
- Work cross-functionally with Network, Systems, and Project teams to ensure seamless service delivery
- Manage and resolve escalated tickets, performing root cause analysis and delivering documented findings to clients
- Mentor Systems Engineer I staff and contribute to the knowledge base and Confluence documentation
- Maintain accurate asset, configuration, and change records in Jira and other ITSM tooling
- Participate in on-call rotation, responding to after-hours alerts and incidents per defined escalation procedures
- Maintain awareness of best practices in backup, recovery, and data management
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
