Systems Engineer II

Courser • Lafayette, LA

1d • $65,000 - $75,000

About The Position

COURSER is seeking a Systems Engineer II to manage and support client organizations’ IT infrastructure in a Managed Service Provider (MSP) environment. The role focuses on ensuring systems and networks operate efficiently, securely, and reliably, providing technical support, and implementing improvements across client IT environments. The position works with a broad range of technologies, including networks, servers, security systems, virtualization, and cloud services.

The Systems Engineer II installs, configures, monitors, maintains, and troubleshoots client infrastructure; implements security and backup practices; supports cloud services and virtual environments; and helps plan and deliver technical projects. The role also includes client communication, documentation, reporting, and collaboration with engineering, support, and account management teams. This is a salary position with compensation ranging from $65,000 to $75,000 depending on experience. The engineer is on call every four weeks, with a bonus paid during on-call weeks, and occasionally visits client sites. Mileage is provided when a personal car is used.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience.
• 4–5 years of experience in systems engineering, IT infrastructure, or a related field, with a strong understanding of system architecture and design principles.
• Proficiency with operating systems such as Windows and Linux and virtualization technologies such as VMware and Hyper-V.
• Strong knowledge of networking concepts, protocols, and security practices, including TCP/IP, DNS, DHCP, and VPN.
• Excellent problem-solving skills, including the ability to analyze complex systems and propose effective solutions.
• Strong communication and interpersonal skills for effective collaboration with team members and stakeholders.
• Valid driver’s license, clean driving record, and reliable transportation.
• Availability to be on call every four weeks and occasionally travel to client sites.

Nice To Haves

• Experience with cloud platforms such as AWS, Azure, or Google Cloud and automation tools such as Ansible or Terraform.
• Experience with ConnectWise.
• Relevant certifications, such as CompTIA Server+, Microsoft Certified: Azure Administrator, or AWS Certified Solutions Architect.
• Experience with scripting or programming languages such as Python, Bash, or PowerShell for automation.
• Familiarity with database management systems such as SQL Server or MySQL and with data backup and recovery solutions.

Responsibilities

• Install, configure, and maintain client servers, workstations, networks, and software applications.
• Deploy, configure, and manage operating systems, virtualization technologies, and cloud services.
• Monitor and maintain servers, network devices, and other IT infrastructure components.
• Configure routers, switches, firewalls, VPNs, and other networking equipment to support network performance and uptime.
• Troubleshoot and resolve network and server issues, including connectivity, latency, and hardware failures.
• Implement security practices, including firewall configuration, antivirus, encryption, and secure authentication.
• Manage vulnerability assessments, patch management, and intrusion detection and prevention systems.
• Assist with disaster recovery planning and business continuity strategies.
• Provide technical support for hardware, software, networking, and security incidents; serve as an escalation point for complex issues.
• Monitor the health and performance of client systems using monitoring tools and proactively address potential issues.
• Optimize system performance through maintenance, updates, and improvements.
• Support and manage client cloud services and virtualized environments, including migrations, configuration, backup, and restore processes.
• Configure, test, and verify backup solutions and procedures to protect data and support recovery.
• Maintain detailed documentation of client systems, networks, configurations, and service tickets.
• Provide periodic reports on system performance, uptime, security status, and incidents.
• Create and update standard operating procedures for common systems and services.
• Build client relationships, explain technical information accessibly, and participate in meetings about client IT needs and improvement opportunities.
• Assist with or lead technical projects such as server migrations, network upgrades, software implementations, and cloud integrations.
• Manage project timelines, resources, and communications to support successful delivery.
• Collaborate with engineers, technicians, support teams, and account managers to resolve issues and deliver effective service.

Benefits

• Medical, dental, vision, and life insurance.
• 401(k) match.
• Unlimited approved PTO after one year; two weeks during the first year.
• 10 holidays, including the employee’s birthday and a floating holiday.
• Gym reimbursement.
• Amazon Prime reimbursement.
• 40 hours of volunteer time.
• Paid maternity and paternity leave.
• Paid certifications.
• Learning and development programs.
• Best-in-class training, mentorship, and opportunities for growth through self-promotion paths.
• Bonus paid during on-call weeks.
• Mileage reimbursement when a personal car is used for client-site travel.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level