Systems Engineer II

First Citizens Bank • Raleigh, NC

6d

About The Position

First Citizens Bank is seeking a Dynatrace subject matter expert and team lead to oversee enterprise observability and application performance monitoring in a large financial services environment. The role leads six engineers while serving as the primary expert for Dynatrace architecture, deployment, optimization, and governance. It drives monitoring strategy, establishes alerting and instrumentation standards, and provides full-stack visibility across hybrid cloud and on-premises environments. The position partners with development, DevOps, SRE, infrastructure, and cybersecurity teams to identify performance issues, support incident response, and improve reliability and user experience.

The role requires at least six years of hands-on Dynatrace experience in large enterprise environments and eight years of overall experience in APM, observability, or SRE. It also requires technical team leadership and deep knowledge of distributed tracing, real user monitoring, infrastructure monitoring, and AIOps. Familiarity with cloud platforms, containerized environments, and CI/CD pipelines is expected. Experience in financial services or another regulated industry is preferred.

The stated education and experience alternatives are a bachelor's degree and four years of experience in systems engineering and systems programming, or a high school diploma or GED and eight years of experience in those fields. The position also calls for working knowledge of programming languages, networks and protocols, directory and authentication services, client-server and three-tier architectures, virtualization, database fundamentals and tuning tools, and operating systems including Windows, Linux, AIX, and mainframe environments. The role requires the ability to be on call 24 hours a day, 7 days a week.

Requirements

• At least 6 years of hands-on Dynatrace experience in large enterprise environments.
• At least 8 years of overall experience in Application Performance Monitoring (APM), observability, or SRE.
• Proven experience leading or supervising technical teams.
• Strong expertise in Dynatrace OneAgent deployment and configuration, Smartscape topology and service-flow mapping, and alerting, dashboards, and custom metrics or events.
• Solid understanding of cloud platforms such as AWS, Azure, or GCP.
• Solid understanding of microservices and containerized environments, including Kubernetes or OpenShift.
• Solid understanding of CI/CD pipelines and DevOps practices.
• Strong analytical and problem-solving skills and a proactive mindset.
• Bachelor's degree and 4 years of experience in systems engineering and systems programming, or high school diploma or GED and 8 years of experience in systems engineering and systems programming.
• Working knowledge of programming languages such as PowerShell, Python, JavaScript, Rexx, ksh, or Perl.
• Understanding of data flow, network interfaces, and protocols such as SNA, TCP/IP, DNS, and NetBEUI.
• Understanding of directory and authentication services.
• Understanding of client-server architecture and three-tier network architecture.
• Working knowledge of desktop and server virtualization.
• Knowledge of relational database management system fundamentals and design principles, database and application tuning tools, and multiplatform programs such as DB2, SQL Server, and Oracle.
• Windows (Server/Desktop), Linux, AIX, and mainframe OS and software support knowledge and experience.
• Ability to be on call 24 hours a day, 7 days a week.

Nice To Haves

• Experience in financial services or another highly regulated industry.
• Dynatrace certifications, such as Dynatrace Professional or Associate Certification.
• Experience with Infrastructure as Code tools such as Terraform or Ansible.
• Knowledge of complementary tools such as Splunk, AppDynamics, New Relic, or Prometheus.
• Familiarity with scripting languages such as Python, PowerShell, or Bash.
• Experience implementing AIOps or automation-driven monitoring strategies.

Responsibilities

• Lead, mentor, and develop a team of six Dynatrace engineers or analysts.
• Set team priorities, distribute workload, and ensure delivery against SLAs and KPIs.
• Foster continuous improvement, accountability, and technical excellence.
• Partner with senior leadership and cross-functional stakeholders to align observability initiatives with business goals.
• Own Dynatrace platform architecture, deployment, and optimization as the primary subject matter expert.
• Design, implement, and maintain enterprise-scale Dynatrace SaaS or Managed environments.
• Define and enforce monitoring standards, naming conventions, alerting strategies, and governance.
• Implement distributed tracing, real user monitoring, synthetic monitoring, infrastructure monitoring, AIOps, and anomaly detection capabilities.
• Optimize instrumentation across cloud, on-premises, and hybrid environments.
• Develop and execute an enterprise observability roadmap aligned with digital transformation initiatives.
• Drive adoption of full-stack monitoring across application, infrastructure, and user-experience layers.
• Identify and eliminate observability gaps across critical systems.
• Lead performance analysis, root-cause investigations, and continuous-improvement initiatives.
• Collaborate with application development, DevOps, SRE, infrastructure, and cybersecurity teams.
• Advise engineering teams on performance-engineering best practices.
• Support incident management and post-incident reviews with actionable insights.
• Provide executive-level reporting and dashboards on system health and performance trends.
• Ensure monitoring solutions meet financial-industry security, audit, and compliance requirements.
• Maintain documentation, operational procedures, and platform standards.
• Support audit and regulatory activities related to monitoring and observability.
• Be available for on-call coverage 24 hours a day, 7 days a week.

Benefits

• The company describes its benefits program as competitive, thoughtfully designed, and intended to meet associates' needs; further information is available through its benefits website.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level