Systems Engineer II

Berkley•Wilmington, DE

About The Position

The Systems Engineer II designs, builds, tests, publishes, administers, and supports Microsoft Copilot Studio agents and Microsoft Power Platform solutions. The role develops agents with topics, generative answers, knowledge sources, actions, connectors, and Power Automate flows, and creates solutions with Power Apps, Power Automate, and Dataverse. It also manages environments, agent lifecycles, publishing, authentication, analytics, capacity, licensing, and governance, applying ALM practices and security, data protection, and responsible AI standards. The role integrates solutions with Microsoft 365, SharePoint, Teams, Dataverse, Azure, and third-party systems; supports makers and end users; monitors ticket queues; and troubleshoots issues. The engineer documents designs, processes, runbooks, and guidance, gathers and documents business requirements, and communicates technical concepts to non-technical stakeholders. The position applies automation and AI capabilities to business problems and supports business outcomes. Listed locations are Wilmington, Delaware; Urbandale, Iowa; Manassas, Virginia; and Scottsdale, Arizona. Sponsorship is not offered.

Requirements

At least 3 years of experience in IT systems engineering or application development.
At least 3 years of hands-on Microsoft Power Platform experience, including Power Apps, Power Automate, and Dataverse.
At least 1 year of recent hands-on Microsoft Copilot Studio experience within the last 2 years, developing, deploying, and managing agents in a production environment.
Experience with Power Platform administration, environment strategy, DLP policies, and ALM, including solutions, pipelines, and managed or unmanaged deployments.
Experience integrating solutions with Microsoft 365, SharePoint, Teams, and Microsoft 365 Copilot.
Working knowledge of Power Fx, standard, premium, and custom connectors, and REST APIs.
Comfort using AI-assisted tools professionally and viewing AI as a standard part of modern workflows.
Ability to align technical expertise with broader business objectives and familiarity with cloud computing concepts and using Microsoft 365 and Azure to support business operations.
Ability to promote and work within Agile practices; streamline processes with automation and scripting; and design and support scalable systems.
Strong troubleshooting, conceptual thinking, information management, decision-making, ownership, accountability, composure, and flexibility in a dynamic environment.
Bachelor's degree in Computer Science, Information Technology, Information Systems, or a related discipline; equivalent experience and/or alternative qualifications will be considered.

Nice To Haves

Experience with Microsoft Foundry, Azure OpenAI, AI Builder, or Model Context Protocol (MCP) integrations.
Experience with the Power Platform CoE Starter Kit and Power Platform admin center or PowerShell.
Experience developing Power BI reports.
Experience in the insurance or financial services industry.
Current Microsoft certifications such as AB-620 (AI Agent Builder Associate), AB-410 (Intelligent Applications Builder Associate), or PL-400/AB-400 (Power Platform Developer); previously earned PL-200 or PL-600 certifications are also valued.

Responsibilities

Design, build, test, and publish Microsoft Copilot Studio agents, including topics, generative answers, knowledge sources, actions, connectors, and Power Automate flows.
Manage Copilot Studio agent lifecycle, publishing channels, authentication, analytics, capacity, Copilot Credits consumption, and licensing.
Enforce responsible AI, data loss prevention (DLP), and security standards in Copilot Studio.
Design and develop solutions using Power Apps (canvas and model-driven), Power Automate (cloud and desktop flows), and Dataverse.
Apply ALM best practices, including solutions, environment variables, and managed deployments.
Administer Power Platform environments, environment strategy, DLP policies, connectors, security roles, and the CoE Starter Kit.
Monitor Power Platform usage, capacity, and maker activity to support a secure, well-governed tenant.
Integrate Power Platform and Copilot Studio solutions with Microsoft 365, SharePoint, Teams, Dataverse, Azure, and third-party systems using standard and custom connectors and APIs, following change control processes.
Monitor and manage ticket queues; provide technical support and guidance to makers and end users; troubleshoot Power Platform and Copilot Studio issues.
Create process and technical documentation, solution designs, runbooks, and maker guidance.
Integrate cybersecurity, data protection, and responsible AI considerations into solutions, ensuring agents and apps respect data classification, sensitivity labels, and access controls.
Develop an understanding of business processes and functions; gather and document business requirements; communicate technical concepts to non-technical stakeholders; and apply Power Platform and AI capabilities to business problems and outcomes.
Promote and work within an Agile methodology, emphasizing flexibility, collaboration, and continuous improvement.
Streamline processes through automation and scripting to improve efficiency and reduce potential for human error.
Design and support scalable systems that meet organizational growth and evolving needs.
Troubleshoot issues to maintain the smooth operation of IT systems.