Systems Engineer II

Berkley•Wilmington, DE

About The Position

The Systems Engineer II designs, develops, publishes, and supports Microsoft Copilot Studio agents and Microsoft Power Platform solutions for business needs across operating units. The role manages Copilot Studio and Power Platform environments, including agent lifecycle, publishing, authentication, analytics, capacity, licensing, environment strategy, data loss prevention, security, and governance. It builds solutions with Power Apps, Power Automate, and Dataverse, using application lifecycle management practices and managed deployments. The role integrates solutions with Microsoft 365, SharePoint, Teams, Azure, Dataverse, and third-party systems; supports makers and end users; monitors ticket queues; and troubleshoots issues. It also produces solution designs, technical documentation, runbooks, and maker guidance. The engineer applies security, data-protection, and responsible AI practices, gathers and documents business requirements, and works with stakeholders to apply automation and AI capabilities to business processes and outcomes. The role is based in Wilmington, Delaware; Urbandale, Iowa; Manassas, Virginia; or Scottsdale, Arizona. Sponsorship is not offered. The company is an equal employment opportunity employer and does not accept unsolicited resumes from third-party recruiting agencies or firms.

Requirements

At least 3 years of experience in IT systems engineering or application development.
At least 3 years of hands-on Microsoft Power Platform experience, including Power Apps, Power Automate, and Dataverse.
At least 1 year of recent (within the last 2 years) hands-on Microsoft Copilot Studio experience developing, deploying, and managing agents in a production environment.
Experience with Power Platform administration, environment strategy, DLP policies, and ALM, including solutions, pipelines, and managed or unmanaged deployments.
Experience integrating solutions with Microsoft 365, SharePoint, Teams, and Microsoft 365 Copilot.
Working knowledge of Power Fx, standard, premium, and custom connectors, and REST APIs.
Comfort using AI-assisted tools professionally and viewing AI as a standard part of modern workflows.
Ability to promote and work within Agile practices.
Ability to streamline processes using automation and scripting.
Strong business acumen and ability to align technical expertise with broader business objectives.
Familiarity with cloud computing concepts and use of Microsoft 365 and Azure to support business operations.
Innovation mindset and ability to drive technological advancements and improve business processes.
Strong troubleshooting skills.
Conceptual thinking skills and ability to manage information effectively.
Personal ownership and accountability, sound decision-making, and composure and flexibility in a dynamic environment.
Bachelor’s degree in Computer Science, Information Technology, Information Systems, or a related discipline, or equivalent experience and/or alternative qualifications.

Nice To Haves

Experience with Microsoft Foundry, Azure OpenAI, AI Builder, or Model Context Protocol (MCP) integrations.
Experience with the Power Platform CoE Starter Kit and Power Platform admin center or PowerShell.
Experience developing Power BI reports.
Experience in the insurance or financial services industry.
Current Microsoft certifications such as AB-620, AB-410, or PL-400/AB-400; previously earned PL-200 or PL-600 certifications are also valued.

Responsibilities

Design, build, test, and publish Microsoft Copilot Studio agents, including topics, generative answers, knowledge sources, actions, connectors, and Power Automate flows.
Manage Copilot Studio environments, including agent lifecycle, publishing channels, authentication, analytics, capacity and Copilot Credits consumption, and licensing; enforce responsible AI, DLP, and security standards.
Develop solutions using Power Apps, Power Automate, and Dataverse, following ALM practices with solutions, environment variables, and managed deployments.
Administer Power Platform environments, including environment strategy, DLP policies, connectors, security roles, and the CoE Starter Kit; monitor usage, capacity, and maker activity.
Integrate Power Platform and Copilot Studio solutions with Microsoft 365, SharePoint, Teams, Dataverse, Azure, and third-party systems using connectors and APIs, following change control processes.
Monitor and manage ticket queues; provide technical support and guidance to makers and end users; troubleshoot Power Platform and Copilot Studio issues.
Create process and technical documentation, solution designs, runbooks, and maker guidance.
Apply cybersecurity, data protection, and responsible AI practices, ensuring agents and apps respect data classification, sensitivity labels, and access controls.
Develop an understanding of business processes, gather and document business requirements, communicate technical concepts to non-technical stakeholders, and apply Power Platform and AI capabilities to business problems and outcomes.
Promote and work within an Agile methodology, emphasizing flexibility, collaboration, and continuous improvement.
Streamline processes using automation and scripting to improve efficiency and reduce potential for human error.
Design and support scalable systems that meet organizational growth and evolving needs.