Systems Engineer II (Santa Clara, CA)
Cordis•Santa Clara, CA
•Onsite
About The Position
The IT Systems Support Engineer is a hybrid role that combines customer-facing technical support with backend Microsoft systems administration. This position supports end users through hands-on troubleshooting, ticket resolution, and onsite assistance, while also maintaining and improving enterprise systems such as SCCM/MECM, Intune, and other Microsoft endpoint management tools. This role requires strong communication and customer service skills, deep knowledge of Windows environments, and the ability to work both independently and collaboratively within the IT team.
Requirements
- 3+ years of hands-on IT support or systems administration experience with a Bachelor's degree; or equivalent education and experience; Or an advanced degree with no previous professional experience.
Responsibilities
- Provide advanced technical support for desktops, laptops, mobile devices, printers, and enterprise applications.
- Serve as a primary face-to-face support resource, ensuring exceptional customer service.
- Respond to and resolve tickets in the ITSM system (e.g., ServiceNow) with thorough documentation.
- Train and guide end users on best practices and efficient use of technology.
- Troubleshoot software, hardware, and connectivity issues with a high degree of professionalism.
- Administer and maintain SCCM/MECM, including deployments, imaging, patch management, and compliance baselines.
- Support Microsoft end point environments including Intune, Active Directory, Group Policy, Office 365, and related technologies.
- Assist with backend configuration, updates, and system health monitoring.
- Collaborate with senior engineers to optimize systems, automate tasks, and improve reliability.
- Participate in the design and rollout of technical solutions and infrastructure improvements.
- Configure, deploy, and maintain workstations, mobile devices, and peripherals.
- Maintain accurate asset inventory and manage device lifecycle processes.
- Support OS upgrades, application updates, and security patching.
- Escalate complex issues to senior team members when needed.
- Identify recurring problems and recommend long-term solutions.
- Stay current on evolving technologies to help modernize end-user computing environments.
- Contribute to documentation, SOPs, and process improvements.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
