GSOC Supervisor-Santa Clara, CA

Triumph Protection Group • Santa Clara, CA

6d • $103,000 - $109,000 • Onsite

About The Position

The Global Security Operations Center (GSOC) Supervisor manages the daily, front-line execution of Marvell’s security operations. While management sets the strategy, the Supervisor ensures disciplined delivery across all shifts. In this role, you will enforce standard operating procedures (SOPs), drive an action-oriented response culture, and coach analysts to deliver clear, intelligence-led decisions during incidents.

Requirements

• 4+ years in a corporate GSOC, emergency services, or security operations environment, with 1–2 years in a supervisor or shift-lead role.
• Hands-on experience with enterprise physical security systems (VMS, Access Control) and critical event monitoring software.
• Proven ability to stay calm, take command, and guide a team through high-stress situations.
• Strong written and verbal skills, with a track record of translating complex incidents into brief, professional summaries.
• Ability to work flexible hours in a 24/7/365 environment, including nights and weekends.
• Bachelor’s degree in Criminal Justice, Emergency Management, or a related field.
• Industry certifications such as ASIS CPP/PSP or FEMA Incident Command (ICS).
• Experience working in a corporate Fusion Center model
• Excellent organizational, analytical, and problem-solving skills.
• Strong communication skills, both verbal and written, with the ability to explain complex benefits information in a clear manner.

Responsibilities

• Maintain high performance across all shifts through strict SOP adherence, proper staffing, and smooth shift handoffs.
• Serve as the incident commander during major events. Coordinate internal and external partners to ensure a structured, organized response.
• Ensure the team effectively uses video management, access control, and threat intelligence platforms to catch issues early and minimize false alarms.
• Enforce accurate logging, strict documentation standards, and privacy compliance for all shift records.
• Ensure the team never sends simple "FYI alerts." Every escalation must include clear business impact, urgency levels, and recommended actions.
• Review and refine communications to management so leadership receives clear, concise updates that speed up decision-making.
• Develop analyst skills through real-time feedback during incidents, after-action reviews, and regular training drills.
• Hold the team accountable to response, escalation, and resolution timelines to drive continuous improvement.
• Support the GSOC’s evolution by integrating new risk sectors into daily workflows, including HR risk, travel security, and supply chain protection.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level