Systems Engineer II - III
About The Position
BOXX Technologies is seeking a Systems Engineer II - III for their Engineering department in Austin, TX. This role involves contributing to the New Product Introduction (NPI) process by configuring, testing, and troubleshooting new products before release. Responsibilities include installing operating systems, conducting stability and performance tests, writing and executing test plans, and creating documentation for production and support teams. The Systems Engineer III will act as a Technical Lead, manage escalations, conduct failure analysis, work with vendors, manage engineering change requests, and oversee product test plans.
Requirements
- Systems Engineer II: Bachelor’s Degree in Computer Science, Information Systems, Electrical Engineering, or a related field, or, equivalent work experience
- Systems Engineer II: 7-10 years experience as a systems engineer, test engineer, product engineer, or equivalent work experience
- Systems Engineer III: Bachelor of Science in Information Systems, Computer Science or related field
- Systems Engineer III: 10+years experience as a systems engineer, test engineer, product engineer, or equivalent work experience
- Linux experience required
- Proficiency in Microsoft Office (Excel, Word, Power Point, Outlook, etc.)
- Proficiency in Microsoft Project
Nice To Haves
- MCSE certification desired
- Red Hat Linux certification desired
Responsibilities
- Work as a key contributing member of the NPI (New Product Introduction) process
- Work with the Technical Product Management staff to introduce new components
- Configure, test, and troubleshoot Release Candidates
- Maintain production release versions of product drivers and BIOS
- Troubleshoot product issues during their entire lifespan
- Generate test procedures for Production
- Create Product Advisories and/or Addendums for Production that detail product limitations, and/ or workarounds
- Develop, Maintain and Upgrade OS Image Deployment Applications and Systems
- Provide Technical Pre-Sales Support to Sales and Marketing Departments
- Create Detailed Analysis and reports of benchmarks and performance of Systems for Technical Pre-Sales support and Marketing Department
- Provide Escalation Support for Support Department
- Conduct On-site Product Installation and Upgrade Services
- Conduct advanced R&D projects as assigned
- Manage Support and Production Technical Product Issue Escalations
- Conduct Failure analysis tests to determine root cause of product failures
- Work with component and technology vendors to report issues and gain resolution
- Manage Technical Engineering Change Requests
- Oversee the Creation of product test plans for the NPI process
- Create Test Plans
- Execute Test Pans
- Create product documentation
Benefits
- Medical, Dental and Vision plans
- 401-K Matching
- Paid Time Off
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
