Systems Engineer I

ISG Technology•Overland Park, KS

78d•Hybrid

About The Position

ISG Technology is seeking a Systems Engineer I to join their Data Center Services team. This role is responsible for completing service tickets and supporting infrastructure systems, with a primary focus on customer backup/restore and virtual infrastructure support. The Systems Engineer I will also assist senior engineers with projects related to backup services and virtual/physical infrastructure. The position requires strong technical expertise across various disciplines, comfort in communicating professionally with internal and external stakeholders, and the ability to build and maintain relationships with vendors to stay current on new technologies. ISG Technology is a fourth-generation family business and a recognized leader in the Midwest, known for its high customer satisfaction scores.

Requirements

Bachelor’s Degree, or Associate’s Degree with equivalent experience required.
Minimum of 2-4 years of experience working with systems environments required.
Experience working with standard sales methodologies and supporting tools and applications required.
Implements and maintains systems environments.
Hold and maintain a valid driver’s license; driving record must meet the criteria of ISG’s insurance carrier for acceptance of coverage.
Competency in Virtualization
Competency in Server/compute
Competency in Storage
Competency in Backup and Replication / BC/DR
Competency in Microsoft Stack
Competency in Security
Ability to create and implement detailed action plans.
Complete ConnectWise data entry in an accurate and timely fashion.
Work both independently and as a member of a team for project execution.
Collaborate with Senior Systems Engineers and Lead Systems Engineers to provide solutions to challenging problems.
Participate in team training programs in order to maintain standards of the team.
Participate in rotation of after hours on call support.
Ability to communicate and present objectives verbally and in writing to a variety of audiences.
Ability to work independently in a self-directed manner and collaboratively as a team leader or member.
Successfully execute implementation projects for all sizes of ISG customers.
Provide technical expertise across a broad range of solutions and products.
Provide pre-sales technical support to pre-sales team as needed.
Provide technical guidance on scopes of work as needed, create/present project handoff technical documentation and create/maintain client documentation.
Ability to manage and prioritize complex, changing workloads in a challenging technical environment.
Provide break/fix support to ISG customers.
Attend client opportunity meetings as a technical engineer.
Develop and maintain positive relationships with vendors and keep current on technology products.
Oral Communications – Speak clearly and persuasively in positive and negative situations; respond well to questions; demonstrate group presentation skills and participate in meetings.
Written Communications – Write clearly and informatively, edit work for spelling and grammar; present numerical and statistical data effectively and read and interpret written information.
Customer Service – Respond promptly and courteously to customers’ requests for service and assistance; manage difficult or emotional customer situations.
Presentation – Deliver business, non-technical, and limited-technical presentations to audiences of 20-150 individuals.
Leadership – Lead people and get results through others in a positive and inspiring manner.
Management – Organize and manage multiple priorities.
Ethics – Treat people with respect; keep commitments; inspire the trust of others; work with integrity and ethically; upholds company values.
Organizational Support – Follow company policies and procedures and complete other duties as assigned.
Judgment – Include appropriate people in decision-making process.
Interpersonal Skills – Maintain confidentiality; keep emotions under control; listen well.
Strategic Thinking – Develop strategies to achieve organizational goals; analyze market and competition; identifies external threats and opportunities and adapts strategy to changing conditions.
Planning and organization – Prioritize and plan work activities; use time efficiently; plan for additional resources; set goals and objectives; organize or schedule other people and their tasks.
Professionalism – Approach others in a tactful manner; react well under pressure; treat others with respect and consideration regardless of their status or position; accept responsibility for own actions; follow through on commitments.
Adaptability – Adapt to changes in the work environment; manage competing demands; deal with frequent change, delays, or unexpected events.
Detail & Task Oriented – Manage and follow through on multiple tasks, items and communications in a timely manner.
Mental stability and emotional intelligence that enables you to meet all the requirements and qualifications of the position with or without a reasonable accommodation.

Nice To Haves

Vendor Certifications

Responsibilities

Completion of service tickets and support of infrastructure systems for the Data Center Services team.
Provide broad technical expertise across all disciplines.
Focus on customer backup/restore and virtual infrastructure support.
Assist senior engineers with projects related to backup services and virtual/physical infrastructure.
Communicate professionally across different internal and external organization levels.
Maintain working relationships with vendors to ensure the team stays current with new vendor technologies and capabilities.
Utilize ADMINISTRATIVE SKILLS to efficiently create and implement detailed action plans and complete ConnectWise data entry accurately and timely.
Use COLLABORATIVE SKILLS to work independently and as a team member for project execution, collaborate with Senior and Lead Systems Engineers, participate in team training programs, and participate in the rotation of after-hours on-call support.
Communicate and present objectives verbally and in writing to a variety of audiences.
Support the company by completing other job duties as assigned.
Use TECHNICAL SKILLS to execute implementation projects, provide technical expertise across a broad range of solutions and products, provide pre-sales technical support, provide technical guidance on scopes of work, create/present project handoff technical documentation, and create/maintain client documentation.
Use CUSTOMER SERVICE SKILLS to provide break/fix support, attend client opportunity meetings as a technical engineer, develop and maintain positive relationships with vendors, and travel to client sites and/or data center sites (approximately 50%).