Systems Engineer I

GAINSCO•Richardson, TX

2d•Hybrid

About The Position

GAINSCO, founded in 1978, is a property and casualty insurance company specializing in non-standard personal auto policies, serving drivers nationwide. Since its acquisition by State Farm Mutual Automobile Insurance Company in 2020, GAINSCO has strengthened its position for growth and expansion in the personal auto industry. The company is committed to supporting employee professional growth and long-term success. GAINSCO fosters a team environment driven by passion, creativity, and excellence, valuing individual contributions and innovative thinking. As a Systems Engineer I, you will be responsible for designing, implementing, and maintaining complex IT infrastructure that supports critical business operations. This role involves collaborating with IT and business teams on infrastructure projects, providing Tier 3 support, and ensuring the reliability, scalability, and security of systems across both Azure and on-prem VMware environments.

Requirements

Bachelor’s degree in Computer Science, Information Technology, or a related field. In lieu of degree: candidates must meet the experience requirements below plus at least 4 additional years of general IT experience.
5+ years professional experience in IT Infrastructure.
5+ years Microsoft Windows Server architecture and administration.
5+ years network administration (routers/switches, firewalls, SD-WAN, wireless networks).
5+ years Active Directory, Group Policy, DHCP, and DNS administration.
5+ years Windows File and Print services.
5+ years virtualization technologies (VMware or Hyper-V).
5+ years backup and storage management.
5+ years supporting Microsoft 365 services.
Working knowledge of Microsoft Azure cloud services and networking.
Proficiency in scripting and automation (e.g., PowerShell, Python, JSON).
Strong troubleshooting and problem-solving skills (systems + network).
Excellent documentation and technical communication skills.
High attention to detail and ability to prioritize in a fast-paced environment.
Strong customer service mindset and collaboration skills.
Ability to research and learn new technologies quickly.
Ability to work independently and as part of a team.
Ability to participate in 24/7 on-call support when scheduled.

Nice To Haves

Azure Administrator, Azure Solutions Architect, CCNA/CCNP, CompTIA Network+ certifications.

Responsibilities

Partner with cross-functional teams to deliver IT infrastructure projects (upgrades, enhancements, and new solutions).
Design, deploy, and manage Azure resources and equivalent on-prem VMware infrastructure.
Provide technical expertise on solution design, implementation plans, and operational readiness.
Serve as Tier 3 escalation support for complex hardware, software, and network issues from the Systems Administration team.
Monitor and optimize infrastructure for performance, cost efficiency, and security.
Configure, manage, and troubleshoot network components including routers, switches, firewalls, SD-WAN, and wireless.
Implement and maintain VPNs, VLANs, and other network security controls.
Ensure backups, disaster recovery (DR), and business continuity practices are in place and maintained.
Manage Active Directory, Group Policy, and identity/access management.
Maintain strong documentation for systems, configurations, standards, and procedures.
Produce routine reports on system health, capacity, and security posture.
Research and complete training to stay current with emerging infrastructure technologies and best practices.
Execute code promotions and production deployments during off-hour deployment windows as needed.