Systems Engineer I

City of Katy•Katy, TX

7d•Onsite

About The Position

The City of Katy is looking for a Systems Engineer I who enjoys solving problems and helping people. In this role, you'll be the go-to resource for employees needing IT support, while also playing an important part in keeping the City's technology secure, reliable, and running smoothly.

Requirements

An associate degree in IT (or similar experience)
At least two years in a technical support role
A solid understanding of Windows, Microsoft Office, and basic networking concepts
A problem-solving mindset and a willingness to dig in and figure things out
Strong communication skills-you can explain technical issues in a way people understand
A team-oriented approach and a genuine desire to help others
Valid Texas driver's license required

Nice To Haves

Certifications like CompTIA A+, Network+, or Security+ are a plus

Responsibilities

Be the first point of contact for IT questions and issues, providing friendly, helpful support to end users
Troubleshoot hardware, software, and connectivity problems and see them through to resolution
Log and manage service requests in the ITSM system, keeping everything organized and on track
Set up and maintain computers, laptops, and mobile devices so employees have the tools they need to succeed
Manage user accounts and access through Active Directory
Help keep systems secure and up to date with regular monitoring, patching, and updates
Work with senior IT staff on network, server, and infrastructure support when needed
Identify recurring issues and help implement long-term fixes
Support IT projects like system upgrades, new software rollouts, and equipment refreshes
Step in during emergencies to help ensure City operations continue without interruption