Systems Engineer I

StoredTech • Queensbury, NY

23d • $25 - $29 • Hybrid

About The Position

As a Systems Engineer I, you will play a key role in delivering high-quality technical support to our clients, ensuring their IT systems operate smoothly and efficiently. You will be responsible for diagnosing and resolving technical issues, providing timely and effective solutions, and delivering outstanding client delight!

Requirements

• Experience troubleshooting M365.
• 1-3 years’ experience in a technical support role.
• Strong knowledge of Windows operating systems.
• Experience with troubleshooting hardware, software, and network issues.
• A strong foundation in IT concepts, including hardware and software troubleshooting methodologies.
• Ability to analyze and diagnose technical issues efficiently, employing critical thinking and logic to identify root causes and implement effective solutions.
• Exceptional communication and interpersonal skills are crucial for effectively interacting with clients.
• The ability to work collaboratively with other technical support specialists, engineers, and teams within the organization to share knowledge, escalate issues when necessary, and contribute to a positive team environment.
• Strong documentation skills to accurately record all technical support interactions, solutions provided, and resolutions achieved. This ensures transparency, knowledge sharing, and continuity of support.

Nice To Haves

• 1-3 years’ experience in a technical support role in a Managed Service Provider environment.
• Familiarity with virtualization technologies (VMware, Hyper-V) and cloud computing platforms (AWS, Azure) is a plus.

Responsibilities

• Provide technical support to clients via phone, email, and remote assistance tools.
• Diagnose and resolve hardware, software, and network issues promptly and efficiently.
• Delight the customer while supporting either from office or in-person/onsite.
• Work closely with other engineers to ensure required dependencies are being met.
• Demonstrate initiative, independent judgment and utilize established procedures to address client needs.
• Escalate complex technical issues to appropriate teams or senior technicians for resolution.
• Support, Install, configure, and maintain hardware and software systems.
• Document all technical support interactions, solutions provided, and resolutions achieved.
• Stay current with industry trends, technologies, and best practices.
• Perform any additional job duties as requested by management to contribute to the overall success of the organization.
• Perform other related duties as assigned to support team and company objectives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed