Systems Engineer I

ISG Technology•Wichita, KS

4d•Hybrid

About The Position

Responsible for the completion of service tickets and support of infrastructure systems for the Data Center Services team. The Systems Engineer I will provide broad technical expertise across all disciplines mentioned. Daily work will primarily focus on customer backup/restore and virtual infrastructure support. Additional work will include assisting senior engineers with projects related to backup services and virtual/physical infrastructure. The role requires a comfort level of communicating professionally across different internal and external organization levels. Primary working relationships with the Sales, Service Delivery, and other groups within ISG, as well as interacting directly with ISG customers. This role also has working relationships with vendors that ISG partners with, to ensure that the team stays current with new vendor technologies and capabilities.

Requirements

Bachelor’s Degree, or Associate’s Degree with equivalent experience required.
Minimum of 2-4 years of experience working with systems environments required.
Experience working with standard sales methodologies and supporting tools and applications required.
Implements and maintains systems environments.
Hold and maintain a valid driver’s license; driving record must meet the criteria of ISG’s insurance carrier for acceptance of coverage.
Competency in Virtualization
Competency in Server/compute
Competency in Storage
Competency in Backup and Replication / BC/DR
Competency in Microsoft Stack
Competency in Security
Embody and align with ISG Technology core values.
Appreciate the strength and stability that comes from working with a values-based company.
Appreciate the power and efficiency of consistency in the “ways” we operate.
Embrace change and have the resilience required to continually improve yourself.
Can think creatively and can adapt to evolving situations.
Understand the need to collaborate with team members and other departments.
Have a strong desire to provide customers with optimum technology solutions and exemplary customer service.
Achieve mutually set goals with supervisor.
Self-starter prepared to develop and execute plans and deliver on quarterly goals consistently.
Take work seriously but do not take self seriously and know how to have fun in a professional environment.
Humbly confident and use knowledge to build confidence without being a “know-it-all.”
Demonstrate professional skills: Oral Communications, Written Communications, Customer Service, Presentation, Leadership, Management, Ethics, Organizational Support, Judgment, Interpersonal Skills, Strategic Thinking, Planning and organization, Professionalism, Adaptability, Detail & Task Oriented.
Mental stability and emotional intelligence that enables to meet all requirements and qualifications of the position with or without a reasonable accommodation.

Nice To Haves

Vendor Certifications

Responsibilities

Completion of service tickets and support of infrastructure systems for the Data Center Services team.
Provide broad technical expertise across all disciplines.
Focus on customer backup/restore and virtual infrastructure support.
Assist senior engineers with projects related to backup services and virtual/physical infrastructure.
Communicate professionally across different internal and external organization levels.
Maintain working relationships with vendors to stay current with new technologies and capabilities.
Utilize ADMINISTRATIVE SKILLS to efficiently create and implement detailed action plans.
Complete ConnectWise data entry in an accurate and timely fashion.
Use COLLABORATIVE SKILLS to work both independently and as a member of a team for project execution.
Collaborate with Senior Systems Engineers and Lead Systems Engineers to provide solutions to challenging problems.
Participate in team training programs in order to maintain standards of the team.
Participate in rotation of after hours on call support.
Communicate and present objectives verbally and in writing to a variety of audiences.
Work independently in a self-directed manner and collaboratively as a team leader or member.
Support the company by completing other job duties as assigned.
Use TECHNICAL SKILLS to successfully execute implementation projects for all sizes of ISG customers.
Provide technical expertise across a broad range of solutions and products.
Provide pre-sales technical support to pre-sales team as needed.
Provide technical guidance on scopes of work as needed, create/present project handoff technical documentation and create/maintain client documentation.
Manage and prioritize complex, changing workloads in a challenging technical environment.
Use CUSTOMER SERVICE SKILLS to provide break/fix support to ISG customers.
Attend client opportunity meetings as a technical engineer.
Develop and maintain positive relationships with vendors and keep current on technology products.
Travel to client sites and/or data center sites may be required, approximately 50%.