Copy of Systems Engineer I

StoredTech•New York, NY

13h•$54,000 - $60,000•Onsite

About The Position

As a Systems Engineer I, you will deliver technical support to clients and help ensure their IT systems operate efficiently and effectively. You will diagnose and resolve technical issues, provide timely solutions, and deliver an exceptional client experience. The role requires a customer-service mindset, technical aptitude, and the ability to work independently and collaboratively. This is an in-office, client-facing position based in Queensbury, NY. Candidates must live within approximately 60 minutes of the office at the time of hire or be willing to relocate before starting. Relocation assistance is not provided. Regular travel to client sites and StoredTech office locations is an essential function and is estimated at up to 50%. The standard schedule is Monday through Friday, 8:00 AM to 5:00 PM. Occasional extended hours may be required based on business needs, and participation in an on-call rotation is required.

Requirements

1–3 years of experience in a technical support, help desk, or IT support role.
Experience troubleshooting Microsoft 365 environments.
Strong knowledge of Windows operating systems.
Experience troubleshooting hardware, software, and network-related issues.
Valid driver's license and reliable transportation.
Ability to travel to client locations as required.
Strong foundation in IT concepts, hardware, software, networking, and troubleshooting methodologies.
Ability to analyze technical issues, identify root causes, and implement effective solutions.
Excellent communication and interpersonal skills with a customer-first approach.
Ability to work independently and collaboratively within a team.
Strong organizational and documentation skills.
Commitment to customer satisfaction and service excellence.
Must reside within approximately 60 minutes of the Queensbury, NY office at hire or be willing to relocate before the start date.
Ability to perform computer-based work and sit and/or stand for up to eight hours per day.
Ability to move throughout office and client environments and lift, carry, or assist in moving equipment weighing up to 50 pounds.
Ability to frequently use hands and manual dexterity for technical support and equipment installation tasks.
Ability to occasionally bend, reach, crouch, and work in confined spaces.
Flexibility for occasional extended hours and participation in an on-call rotation.

Nice To Haves

Experience working in a Managed Service Provider (MSP) environment.
Familiarity with VMware and Hyper-V virtualization technologies.
Exposure to cloud platforms such as Microsoft Azure and AWS.
CompTIA A+, Network+, Security+, Microsoft Fundamentals, or similar technical certifications.

Responsibilities

Provide technical support to clients by phone, email, remote support tools, and onsite visits.
Diagnose and resolve hardware, software, Microsoft 365, and network-related issues.
Deliver customer service to clients receiving remote and onsite support.
Collaborate with engineers and cross-functional teams to meet client needs and project requirements.
Use initiative and sound judgment while following established procedures to address client issues.
Escalate complex technical issues to senior engineers or specialized teams when appropriate.
Install, configure, maintain, and support hardware and software systems.
Document support interactions, troubleshooting steps, and issue resolutions accurately.
Stay current on industry trends, emerging technologies, and best practices.
Travel to client sites and StoredTech office locations as needed, estimated at up to 50%.
Perform additional duties assigned by management to support organizational goals and client success.