Systems Engineer - Enterprise & Education Sales

Apple

4d•Hybrid

About The Position

The Systems Engineering team is responsible for long term customer success, enabling transformation through execution of Apple standard methodology and development of a modern IT infrastructure. You will advise customers on standard processes, you work closely with technical and non-technical customers communicating and partnering with both. You will work with customers and channel partners across Hungary, Romania, Bulgaria and the Adriatic region. Our business and education customers need to know that with their significant investments in our technologies, everything’s going to work as promised. We are the ones who make believers out of them. We solve technical and business problems to ensure success for both Apple and its customers. We provide technical sales with a goal of redefining the way people work. Apple’s Sales organization generates the revenue needed to fuel our ongoing development of products and services. This in turn, enriches the lives of hundreds of millions of people around the world. Our sales team, is in many ways, the face of Apple to our largest customers in enterprise and education. You are an expert at presenting and cool under pressure. You make the sophisticated simple and command an audience by bringing them along for the journey. You empower others to learn, to be curious and share your passion for the Apple story. When challenged with complex questions, you share your deep knowledge of how our hardware, software and services integrate. Apple doesn’t cut corners, in products or in business. You bring the highest level of integrity, honesty, and accountability. You are a trusted advisor who does what you say you’ll do – and always does what’s best for Apple. You see the world through the eyes of the customer by deeply understanding their business needs, challenges, and concerns. You obsess over how they experience our products and services. You not only meet our customers’ expectations, but you exceed them. Customer and partner needs can often be unique – but, you’re quick on your feet and connect and influence the right people both inside and outside of Apple. You’re a go to person with leadership, and are trusted and comfortable in tough situations. You can settle disputes, negotiations and be responsible for the hard calls with minimal noise. You step up to conflicts and see them as opportunities to shine. You believe that communication is key to Apple’s success. You’re a dreamer and someone who actively talks and listens through endless possibilities – with customers and teammates alike. To ensure the most innovative ideas become a reality, you recognize perspectives, patiently listen to every detail and commit to what is right, in order to move us forward. You strive for excellence in everything you do. Due to changing priorities, urgent customer needs, or a final push to meet a quarterly forecast, you face the daily challenge of where to focus your time and energy. You have a don’t give up attitude, and finish, especially in the face of resistance or setbacks. You seize every opportunity and empower others to reach their goals along the way. You adapt to change and find the right path without necessarily having all of the pieces to the puzzle. At Apple, things aren’t always clear but you shift gears and thrive when asked to explore new ground, rather than waiting on others. You think clearly. You simplify complex problems and distill big decisions down to their core. It’s rarely easy. Sometimes decisions require you to make tough calls, even after considerable time and energy has been invested - but you own it. You stand by your deep analysis, wisdom and experience to make quality and timely decisions. You understand how investing time and energy in technical enablement translates into business outcomes. You have a strong view of the market and the ability to work in both strategic (“zoom-out”) and operational (“zoom-in”) modes. You understand how to remove technical friction at scale, increase awareness, and create and lead a community of IT professionals with a passion for Apple.

Requirements

At least 5 years of experience in a consultative pre-sales engineering experience.
Expert level hands-on experience with Mobile Device Management (MDM), mobile hardware and software, network infrastructure, and Apple technologies and platforms.
OR 5 years experience problem solving IT problems in a multiple platform environment.
Qualifications and certifications from leading hardware, software and infrastructure vendors.
Experience in managing Apple platforms or software deployments or environments at scale.
Excellent customer-facing technical presentation, documentation, communication, and interpersonal skills.
Consultative selling experience in business transformation solutions for large enterprises or in education.
Fluent in English.
Willingness to travel.

Nice To Haves

Hungarian language proficiency.
Romanian language proficiency.

Responsibilities

Advise customers on standard processes.
Work closely with technical and non-technical customers communicating and partnering with both.
Work with customers and channel partners across Hungary, Romania, Bulgaria and the Adriatic region.
Solve technical and business problems to ensure success for both Apple and its customers.
Provide technical sales with a goal of redefining the way people work.
Present complex information simply and command an audience.
Empower others to learn, be curious, and share passion for the Apple story.
Share deep knowledge of how Apple hardware, software, and services integrate.
Bring the highest level of integrity, honesty, and accountability.
Act as a trusted advisor.
Deeply understand customer business needs, challenges, and concerns.
Obsess over customer experience with Apple products and services.
Exceed customer expectations.
Connect and influence the right people both inside and outside of Apple.
Settle disputes, negotiations, and make responsible hard calls with minimal noise.
Step up to conflicts and see them as opportunities.
Communicate effectively, recognizing perspectives, listening to details, and committing to what is right.
Strive for excellence.
Manage time and energy effectively amidst changing priorities and urgent customer needs.
Finish tasks, especially in the face of resistance or setbacks.
Seize opportunities and empower others to reach their goals.
Adapt to change and find the right path without all the pieces.
Shift gears and thrive when exploring new ground.
Think clearly, simplify complex problems, and distill big decisions.
Make tough calls and own them.
Stand by deep analysis, wisdom, and experience to make quality and timely decisions.
Understand how technical enablement translates into business outcomes.
Remove technical friction at scale, increase awareness, and create and lead a community of IT professionals.
Deliver technical business transformation projects to large enterprises or large rollouts in education.
Balance delivering on short-term goals while creating sustainable value for customers and demand for the future.