Systems Engineer Consultant - Dynatrace SME (Remote)

First Citizens Bank•Raleigh, NC

12h•Remote

About The Position

This is a remote role that may only be hired in the following location(s): AZ, NC and TX. We are seeking a Dynatrace Subject Matter Expert (SME) to oversee enterprise observability and application performance monitoring within a large financial services environment. This role is responsible for technical leadership of a team of Dynatrace engineers while serving as the primary expert for the Dynatrace platform, including architecture, deployment, optimization, and governance. The individual will drive monitoring strategy, establish standards for alerting and instrumentation, and ensure full-stack visibility across complex hybrid environments (cloud and on-prem). They will also partner with development, DevOps, SRE, and infrastructure teams to proactively identify performance issues, support incident response, and deliver actionable insights that improve reliability and user experience. The ideal candidate brings at least 6 years of hands-on Dynatrace experience in large enterprise environments, along with a strong background in observability, APM, or site reliability engineering. Proven leadership experience is required, including mentoring teams, managing priorities, and aligning technical initiatives with business outcomes. Deep knowledge of distributed tracing, real user monitoring, infrastructure monitoring, and AIOps capabilities is expected, along with familiarity with cloud platforms, containerized environments, and CI/CD pipelines. Experience in regulated industries such as financial services is highly preferred, along with strong communication, problem-solving, and stakeholder engagement skills.

Requirements

Bachelor's Degree and 8 years of experience in Systems engineer including systems programmer, scripting, troubleshooting OR High School Diploma or GED and 12 years of experience in Systems engineer including systems programmer, scripting, troubleshooting
6+ years of hands-on experience with Dynatrace in large enterprise environments (required)
8+ years of overall experience in Application Performance Monitoring (APM), Observability, or SRE
Proven experience leading or supervising technical teams
Strong expertise in: Dynatrace OneAgent deployment and configuration, Smartscape topology and service flow mapping, Alerting, dashboards, and custom metrics/events
Solid understanding of: Cloud platforms (AWS, Azure, or GCP), Microservices and containerized environments (Kubernetes, OpenShift), CI/CD pipelines and DevOps practices
Strong analytical and problem-solving skills with a proactive mindset

Nice To Haves

Experience in financial services or other highly regulated industries preferred
Dynatrace certifications (e.g., Dynatrace Professional or Associate Certification)
Experience with Infrastructure as Code (Terraform, Ansible, etc.)
Knowledge of complementary tools (e.g., Splunk, AppDynamics, New Relic, Prometheus)
Familiarity with scripting languages (Python, PowerShell, or Bash)
Experience implementing AIOps or automation-driven monitoring strategies

Responsibilities

Set team priorities, manage workload distribution, and ensure delivery against SLAs and KPIs
Foster a culture of continuous improvement, accountability, and technical excellence
Partner with senior leadership and cross-functional stakeholders to align observability initiatives with business goals
Serve as the primary Dynatrace SME, owning the platform architecture, deployment, and optimization
Design, implement, and maintain enterprise-scale Dynatrace environments (SaaS or Managed)
Define and enforce monitoring standards, naming conventions, alerting strategies, and governance
Implement advanced Dynatrace capabilities including: Distributed tracing, Real User Monitoring (RUM), Synthetic monitoring, Infrastructure monitoring, AIOps and anomaly detection
Optimize instrumentation for cloud (AWS/Azure/GCP), on-prem, and hybrid environments
Develop and execute enterprise observability roadmap aligned to digital transformation initiatives
Drive adoption of full-stack monitoring across application, infrastructure, and user experience layers
Identify and eliminate observability gaps across critical systems
Lead performance analysis, root cause investigations, and continuous improvement initiatives
Work closely with application development, DevOps, SRE, infrastructure, and cybersecurity teams
Act as a trusted advisor to engineering teams on performance engineering best practices
Support incident management and post-incident reviews with actionable insights
Provide executive-level reporting and dashboards on system health and performance trends
Ensure monitoring solutions meet financial industry security, audit, and compliance requirements
Maintain documentation, operational procedures, and platform standards
Support audit and regulatory activities related to monitoring and observability