Systems Engineer, Advisor

MRO Corporation•,

12d•$93,000 - $125,000

About The Position

The Systems Engineer, Advisor serves as an experienced technical resource within the Enterprise Applications team. The role supports the design, delivery, maintenance, documentation, and continuous improvement of enterprise application and infrastructure services that enable business operations and software engineering teams. Supported services include Microsoft 365, Active Directory, Entra ID, monitoring and observability, patch and vulnerability management, Azure AVD/VDI, certificate lifecycle processes, identity-related services, third-party application stewardship, and related enterprise capabilities. The Advisor works independently on assigned responsibilities and collaborates with team members and stakeholders on broader initiatives. The role provides technical guidance, operational support, and cross-functional coordination; contributes to technical standards and service practices; and helps keep services reliable, secure, supportable, documented, and aligned with enterprise architecture and business needs.

Requirements

Bachelor’s degree in Computer Science, Information Technology, Engineering, Business Information Systems, or a related field, or an equivalent combination of education, technical experience, and enterprise service experience.
At least 5 years of experience in systems engineering, infrastructure services, enterprise application services, technical service management, software tooling administration, or a related enterprise IT role.
Demonstrated experience as a technical contributor, service owner, escalation resource, or knowledgeable resource for enterprise services, platforms, tools, or application service capabilities.
Strong working knowledge of Microsoft 365, Active Directory, Entra ID, Windows Server services, identity lifecycle processes, access administration, group policy concepts, service delivery practices, and enterprise collaboration and identity services.
Experience coordinating patching, monitoring, alerting, observability, certificate lifecycle management, Azure AVD/VDI services, endpoint or infrastructure service dependencies, operational readiness, recurring maintenance, and production support.
Experience maintaining inventories of third-party applications, engineering tools, SaaS platforms, or vendor-supported software, including ownership, usage context, vendor contacts, support agreements, renewal timelines, version status, upgrade planning, and documentation.
Ability to understand, document, and explain how infrastructure services, third-party applications, software engineering tools, integrations, and vendor platforms support products, services, development workflows, security requirements, and operations.
Experience managing incident response, escalation coordination, change records, implementation planning, service requests, operational documentation, service catalogs, application inventories, and technical risk using IT service management platforms such as Jira Service Management.
Experience using monitoring, reporting, analytics, utilization, or observability tools such as DataDog, SolarWinds, Azure Monitor, Microsoft 365 admin reporting, SaaS administration portals, or similar platforms for performance, adoption, incident response, capacity, and operational reporting.
Ability to prioritize competing technical and operational demands, make sound recommendations in production support situations, collaborate across teams, and communicate effectively with leadership, technical teams, vendors, and business stakeholders.
Strong written and verbal communication skills, including the ability to clearly and professionally present status, risks, implementation plans, operational impacts, technical considerations, and follow-up actions.

Nice To Haves

Experience with Virtual Desktop Infrastructure design, implementation, and operations using Azure Virtual Desktop, Nerdio, and related technologies and services.
Experience supporting distributed or remote teams delivering enterprise infrastructure services, application services, collaboration platforms, identity services, engineering tools, or production support functions.
Experience with identity, collaboration, and productivity platforms, including Microsoft 365, Active Directory, Entra ID, Okta, Exchange Online, Teams, SharePoint, OneDrive, group policy, privileged access, and account lifecycle processes.
Experience with PowerShell or other scripting and automation tools used for configuration management, reporting, evidence gathering, repeatable operational tasks, service validation, and infrastructure lifecycle activities.
Experience supporting software asset management, vendor governance, tool rationalization, license optimization, application lifecycle planning, feature adoption campaigns, service catalogs, or technology value realization initiatives.
Experience supporting regulated or compliance-driven environments with security, audit, access control, documentation, operational evidence, and change control requirements.
Relevant industry certifications such as Microsoft, Cisco, AWS, VMware, Nutanix, NetApp, Check Point, ITIL, or equivalent infrastructure, networking, cloud, security, collaboration, identity, or service management certifications.

Responsibilities

Serve as a technical resource for assigned enterprise application and infrastructure services, including Microsoft 365, Active Directory, Entra ID, monitoring and observability platforms, patching services, Azure AVD/VDI, certificate lifecycle management, identity services, and other shared technology capabilities.
Provide technical guidance and support for service design, implementation, lifecycle management, operational readiness, integration planning, supportability, security alignment, and continuous improvement.
Maintain inventories and documentation for third-party applications and software tools used by software engineering teams, including ownership, version and lifecycle information, support contacts, usage context, and escalation paths.
Develop and maintain knowledge of how third-party applications, engineering tools, integrations, and infrastructure services support company products, services, workflows, security requirements, operations, and stakeholder outcomes.
Partner with software engineering, product, architecture, security, procurement, vendor management, service desk, operations, and business teams to align services, tools, licensing, renewals, implementation priorities, support models, and improvements with business needs.
Collaborate with infrastructure and architecture teams to define service dependencies, standards, technical handoffs, escalation paths, ownership boundaries, operational readiness expectations, and lifecycle plans.
Translate service standards into operational procedures, analyst runbooks, ticket workflows, monitoring responses, patching schedules, certificate renewal tasks, user-impact communications, and repeatable support practices.
Coordinate and deliver technical initiatives and service changes, upgrades, deployments, certificate renewals, access changes, monitoring improvements, maintenance windows, and remediation in accordance with change management, security, and operational controls.
Identify stakeholder needs, underused functionality, adoption patterns, risks, and optimization or rationalization opportunities to improve utilization, adoption, processes, automation, documentation, and value realization.
Maintain service documentation, inventories, integration notes, ownership records, vendor contacts, support procedures, license and renewal details, upgrade plans, technical diagrams, knowledge-base articles, and operational handoff materials.
Serve as an escalation resource for incidents, recurring issues, service degradation, application risk, vendor support concerns, lifecycle concerns, and technical debt; provide analysis, recommendations, remediation support, and status updates.
Provide peer guidance, knowledge sharing, standards reinforcement, and escalation support to team members.
Model clear communication, accountability, sound judgment, urgency, security awareness, and customer-focused service with technical and non-technical stakeholders.