Systems Engineer 2

Oracle•Annapolis Junction, MD

About The Position

The Systems Engineer 2 performs regular system administration and basic performance trend and server-capacity analyses. The role installs and configures servers, cloud infrastructure, software, and environments; performs system configurations and backups with minimal guidance; and supports operating systems, middleware, internal applications, identity and access management, batch processing, and hardware maintenance. The engineer monitors service and infrastructure performance, applies assigned patches, and implements system improvements with guidance. The position supports the full incident management lifecycle, production monitoring, customer issue resolution, and standard backup, restore, and disaster recovery activities. It also maintains technical documentation and helps generate performance and incident reports. As needed, the engineer may support cloud infrastructure, CI/CD pipelines, automation tools, and version upgrades in collaboration with DevOps, SRE, and other teams. The role requires tracking work and timelines, collaborating with teammates and stakeholders, troubleshooting issues and escalating as appropriate, and continually developing skills and contributing to process improvements. Oracle lists a US hiring range of $28.41–$56.83 per hour, or $59,100–$118,200 per year. The role may be eligible for equity. Oracle states that the role generally accepts applications for at least three calendar days from the posting date or while the job remains posted. US-based employees must complete identity verification involving biometric information, subject to applicable law and possible accommodations following an individualized assessment.

Responsibilities

Maintain operating systems and assist with middleware administration and internal application support.
Conduct regular system administration and basic performance trend and server-capacity analyses; develop working knowledge of application monitoring tools.
Install and configure servers, cloud infrastructure, software, and environments; perform system configurations and backups with minimal guidance.
Support hardware maintenance, auditing, installation, and provisioning as needed.
Administer access privileges and assist with monitoring and reporting user activity in the identity and access management system.
Monitor batch processes, escalate issues, and configure batch jobs, job streams, dependencies, and performance reporting with some guidance.
Follow procedures to help secure compute and storage devices; monitor infrastructure dashboards and identify anomalies.
Implement assigned monthly, quarterly, or hotfix patches and system enhancements with guidance.
Support the incident management lifecycle, participate in incident reviews as appropriate, and work with cross-functional teams on incidents, risks, and migrations.
Monitor production environments by checking system error logs and ticket queues, and follow the team schedule for technical support.
Resolve standard customer system issues and implement and document technical solutions.
Build knowledge of backup, restore, and disaster recovery processes; participate in drills and support disaster recovery solutions.
Communicate technical information to technical and nontechnical personnel and, as appropriate, provide technical liaison support.
Maintain documentation for tickets, code contributions, infrastructure, configurations, processes, and procedures; help produce weekly and monthly reports and perform documentation quality checks.
As needed, support large-scale cloud infrastructure, CI/CD pipelines, cloud patching and upgrades, automation tools, and third-party application connectivity.
Track timelines and prioritize or adjust work as resources and timelines change.
Collaborate with the team and stakeholders, listen actively, and ask questions to support shared objectives.
Troubleshoot standard and non-standard errors, address issues, and escalate problems to senior staff as needed.
Seek learning opportunities, use feedback and training to improve skills, and share knowledge.
Implement directed process, protocol, and workflow updates and contribute ideas for future improvements.

Benefits

Medical insurance
Dental insurance
Vision insurance
Short-term disability insurance
Long-term disability insurance
Life insurance and AD&D
Supplemental life insurance for employee, spouse, or child
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off, with flexible or accrued vacation depending on employee eligibility and position
11 paid holidays
Paid sick leave
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal benefits
Voluntary auto, homeowner, and pet insurance