Systems & Enablement Lead, Recruiting Operations
About The Position
The Systems & Enablement Lead, Recruiting Operations leads improvements across recruiting processes, systems, and enablement. The role identifies recurring friction, defines underlying problems, and carries solutions from initial testing through implementation, adoption, and repeatable operating processes. The position partners with Recruiting leaders, People Systems, and hiring teams to translate hiring priorities into scalable processes and programs. It aligns stakeholders on consequential problems, establishes shared operating standards, and leads changes that improve recruiting effectiveness. Success is measured through improvements, sustained adoption, and clear ownership that allows teams to operate independently and adapt as hiring needs evolve. The role is based in OpenAI’s San Francisco office and uses a hybrid work model, with three days in the office per week and optional work from home on Thursdays and Fridays. Remote applications are not being considered. Relocation support is offered to new employees.
Requirements
- At least 5 years of experience in recruiting operations, HR systems, people technology, or related roles.
- Hands-on experience administering an ATS.
- Strong understanding of recruiting workflows, offers, and hiring data.
- Ability to balance detailed systems work with user support and enablement.
- Strong communication and stakeholder partnership skills.
- Comfort working in fast-moving, evolving environments.
- Strong attention to detail, operational discipline, and commitment to accuracy and consistency.
Nice To Haves
- Experience supporting global or multi-entity hiring.
- Familiarity with compliance-sensitive or highly regulated workflows.
- Experience creating training and documentation for operational teams.
- Experience working with analytics or downstream HR systems.
- Experience administering Ashby; strongly preferred.
Responsibilities
- Lead projects from discovery through adoption, managing scope, milestones, dependencies, and risks.
- Own enablement for operational workflow changes, including documentation, training, office hours, and change communication.
- Support offer approval and other sensitive recruiting workflows through clear coordination, follow-through, and exception handling.
- Identify recurring support themes and drive fixes through process changes, documentation improvements, automation, or handoff to People Systems.
- Partner with recruiters, coordinators, People Systems, and cross-functional stakeholders to improve workflow usability and reliability.
- Use data and operational signals to monitor service health, prioritize improvements, and reduce repeat work.
- Evaluate practical AI and automation opportunities that improve support quality, speed, and consistency without weakening controls.
Benefits
- Relocation support for new employees.
- Height-adjustable desks, conference rooms, phone booths, well-stocked kitchens with snacks and drinks, three in-house prepared meals daily, private outdoor space, nap rooms, and private bike storage.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
