Systems Enablement Analyst

Trusscore•Calgary, AB

2d•CA$75,000 - CA$85,000•Hybrid

About The Position

We are looking for a Systems Enablement Analyst to help us improve how technology is used across the business. This role sits at the intersection of business processes, enterprise systems, data, automation and AI. It is not a traditional system administrator or software developer role. You will work directly with teams across the organization to understand how they work, facilitate process discovery, identify opportunities for improvement, and help turn those opportunities into practical solutions. Increasingly, those solutions will be created using AI-assisted development. You'll also play an important role in making sure those solutions actually work — identifying risks and edge cases, testing them, documenting them, supporting releases and helping people adopt new ways of working.

Requirements

3+ years of experience in business systems, business analysis, application support, systems implementation, operations technology or a related role.
Experience facilitating requirements gathering or process discovery sessions with business stakeholders.
Experience documenting current-state processes and designing improved future-state workflows.
Experience translating business problems into system or process solutions.
Experience configuring or supporting ERP, CRM or other enterprise applications.
Strong testing, analytical and troubleshooting skills.
The ability to think through risks, dependencies and edge cases rather than simply testing the expected path.
Experience working with business data, reporting or analytics.
Excellent written documentation and communication skills.
The ability to work directly with both business users and technical teams.
Strong organizational skills and attention to detail.
A willingness to work primarily from our Calgary location and engage directly with the people and processes you're supporting.
Actively exploring how AI is changing the way technology solutions are built.
Comfortable learning, experimenting and using modern tools to solve real business problems.

Nice To Haves

Experience with NetSuite, Salesforce, Oracle Analytics and data platforms, Microsoft 365, Integration and automation platforms, Manufacturing and operational systems, AI tools including ChatGPT and Claude, APIs, SQL and modern application development technologies.

Responsibilities

Facilitate process discovery sessions with teams across Finance, Operations, Supply Chain, Manufacturing, Customer Service and other areas of the business.
Map and document current-state processes and design practical future-state workflows.
Identify process improvement, automation and AI opportunities.
Gather business requirements and translate business problems into clear system requirements and practical solutions.
Identify process gaps, dependencies and risks that need to be addressed.
Help evaluate whether a problem should be solved through configuration, automation, reporting, AI, a lightweight application or a process change.
Use AI tools to help prototype and build internal applications, automations, integrations and utilities.
Configure and support business applications, including ERP and other enterprise platforms.
Work with APIs, integrations and data to connect systems and automate workflows.
Create reports, dashboards and other tools that help users make better decisions.
Work with internal and external technical resources when a solution requires deeper development expertise.
Continuously explore new technologies and identify practical opportunities to apply them to the business.
Develop test plans, test cases and acceptance criteria for new functionality.
Perform functional testing and coordinate user acceptance testing.
Identify risks, gaps, unexpected behaviours and edge cases before deployment.
Validate AI-generated and AI-assisted solutions before they reach production.
Support release planning and change implementation activities.
Coordinate with business stakeholders to ensure changes are ready for deployment and users are prepared.
Investigate issues and work with users and technical resources to determine root causes and appropriate solutions.
Create clear system documentation, process maps, SOPs and training materials.
Maintain documentation as systems and processes evolve.
Document new applications, automations, integrations and system changes.
Create release notes and communicate changes to affected users.
Build reusable knowledge that reduces dependency on individual employees or external resources.
Help users understand and adopt new technology.
Provide training and hands-on support for new systems and processes.
Work alongside employees to understand how technology is actually being used.
Identify recurring pain points and proactively recommend improvements.
Gather feedback following implementations and use it to continuously improve solutions.
Help build a culture where employees are comfortable experimenting with new technology and AI.