SYSTEMS DIRECTOR, ENVIRONMENTAL SERVICES / HOUSEKEEPING - HEALTHCARE

Compass Group•Carmel, IN

3d•Onsite

About The Position

TouchPoint, Support Services, provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service. TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients. The Systems Director of Environmental Services (EVS) is a senior leadership role responsible for the strategic and operational oversight of Environmental Services across multiple acute care hospitals within the Anderson, Carmel, Fishers, and Kokomo markets. This role ensures the delivery of high-quality, patient-centered environmental services that support infection prevention, patient satisfaction, regulatory compliance, and cost-effective operations. The Systems Director partners closely with hospital leadership to standardize processes, drive performance, and achieve system-wide objectives.

Requirements

7+ years of healthcare support services experience (acute care hospital, health system, or long‑term care environment), with scope dependent upon formal education and training
9+ years of progressive operational management experience, including workforce management, inventory control, and purchasing oversight
Demonstrated expertise in Environmental Services operations with an emphasis on quality, productivity, sanitation, infection prevention, cost control, and presentation standards
Proven leadership capabilities, including supervision, coaching, talent development, and performance management
Strong written and verbal communication skills with the ability to effectively engage at all levels, including frontline associates, client leadership, and executive stakeholders
Advanced financial acumen, including budgeting, forecasting, expense control, and analytical skills
Proficient in Microsoft Office applications and other standard business and operational systems, including email and web‑based platforms

Nice To Haves

Bachelor’s degree in Business Management, Hospitality Management, or a related field preferred
Multi‑site EVS leadership experience within acute care hospital operations highly preferred
Experience with P&L accountability and/or contract‑managed services strongly preferred

Responsibilities

Provide strategic and operational leadership for Environmental Services across multiple acute care hospitals, ensuring consistent, high‑quality service delivery
Drive client, patient, and customer satisfaction through efficient, cost‑effective EVS operations that meet or exceed contractual performance standards
Establish, standardize, and monitor EVS systems, processes, and performance metrics to support system‑wide strategic and operational objectives
Ensure full compliance with regulatory agencies, accreditation standards, infection prevention protocols, and Compass Group policies and procedures
Lead, mentor, and develop a team of EVS Directors and leaders, fostering a culture of accountability, engagement, and continuous improvement
Collaborate with hospital executives, nursing, infection prevention, and facilities leadership to align EVS services with clinical priorities and patient care initiatives
Oversee system‑level budgeting, financial planning, labor management, and expense control to ensure fiscal responsibility and contract compliance
Champion quality improvement initiatives focused on patient experience, safety outcomes, and operational efficiency
Maintain a visible leadership presence across facilities, including patient rounding and frontline engagement, to reinforce service excellence and responsiveness
Additional duties as assigned