Systems Development Engineer, Amazon Core Search

Amazon • Seattle, WA

25d • $99,100 - $160,000 • Onsite

About The Position

Amazon.com’s Search org is looking for an engineer to join our team. Search Operations is a follow-the-sun team distributed over two worldwide locations and is responsible for running one of the Internet's largest search infrastructures that powers Amazon’s retail websites. The team is responsible for operational support for search front-end services and mitigating high severity events. We actively lead efforts to improve the customer experience by maximizing availability, quality, and performance. We use an Operational Excellence (OE) program to continuously improve our processes. We partner with teams across Amazon Search to achieve highly-resilient systems, share knowledge, and automate away operational burden. We are strong advocates of a healthy work-life harmony, and continually focus on ensuring happiness within our team.

Requirements

• Experience in automating, deploying, and supporting infrastructure
• Experience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C#, Rust
• Experience with Linux/Unix

Nice To Haves

• Experience with CI/CD pipelines build processes
• Bachelor's degree in a related field

Responsibilities

• Protect the Search customer experience and eliminate operational load.
• Mitigate, resolve high severity events and prevent their recurrence by owning the post-incident analysis process.
• Identify and drive resolution of cross-service and inter-service issues, review operational metrics, and investigate Service Level Objective (SLO) breaches.
• Develop and own innovative software solutions.
• Automate incident response workflows, assist engineers on call with root-causing of high severity events, and present mitigation options.
• Constantly automate processes through our operational excellence program, pager load budgeting system, and top root causes evaluation.
• Operate a follow the sun on-call rotation with a frequency of one week on-call in every four to five weeks. The rotation is daytime only with handoffs between the Tokyo (Japan), and US west coast teams.
• Represent Search during large scale events in production, lead and coordinate calls to quickly mitigate customer impact.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave
• sign-on payments
• restricted stock units (RSUs)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree