Systems Design Strategist
About The Position
The Systems Design Strategist applies design thinking and human-centered design methods to help multidisciplinary teams transform how healthcare is delivered to children at CHOP. This includes exploring how digital technologies can improve efficiency and effectiveness, how teams can be structured to deliver high-value care, and how workflows can support safety, quality, and excellent experiences for patients, families, and healthcare providers. The role facilitates innovation projects, guides teams in developing and implementing solutions, manages projects from ideation through implementation, and collaborates with healthcare professionals, patients, families, and community partners to gather insights and co-create solutions. The strategist also supports CHOP's Innovation Catalyst Program through consulting, coaching, capability building, evaluation, and dissemination of program results.
Requirements
- Bachelor's degree.
- At least three years demonstrating application of design thinking and human-centered design to achieve impactful results.
- Proficiency in design thinking and human-centered design.
- Experience with prototyping, data collection, and analysis.
- Strong interpersonal skills and excellent verbal and written communication skills.
- Proficiency using Microsoft Word, Excel, PowerPoint, Visio, and Miro.
- Ability to prioritize work, strong organizational skills, and initiative to improve processes.
- Flexible, adaptable change-agent demeanor.
Nice To Haves
- Master's degree in Design, Industrial Engineering, Human Factors, Human-Computer Interaction, or a related field.
- Experience in at least one computer programming language.
- Experience in an innovation program, design thinking role, startup, and/or startup accelerator.
Responsibilities
- Facilitate innovation projects using design thinking and human-centered design methods.
- Guide teams in developing and implementing innovative solutions, and manage innovation projects from ideation through implementation.
- Collaborate with healthcare professionals, patients, families, and community partners to gather insights and co-create solutions.
- Consult and coach Innovation Catalyst Program projects on design thinking methods and tools, prototype testing, quantitative and qualitative data collection, and implementation planning.
- Develop and implement evaluation frameworks to measure the impact and effectiveness of innovative initiatives.
- Support enterprise-wide innovation initiatives, build effective relationships, navigate organizational culture, and help develop strategies that enhance growth and improvement.
- Support change management to improve the effectiveness of innovation work.
- Facilitate teams with clearly defined roles and responsibilities, support effective sponsorship and process ownership, and address dysfunctional team behaviors when observed.
- Build organizational capability by advancing the impact of innovation and design thinking through the Innovation Catalyst Program.
- Participate in and support external dissemination of program results.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
