Systems Design Architecture Engineering Manager

Emerson • Austin, TX

20h • Hybrid

About The Position

The Americas Customer Centric Solution (CCS) Senior Engineering Manager leads a team of engineers delivering complex, integrated test, measurement, and automation systems and services to customers. The role focuses on coaching and developing engineers, overseeing the planning and delivery of integration projects and consulting engagements, and managing the project portfolio in coordination with sales. The manager aligns employees’ career and personal growth goals with business needs, while improving project timelines and costs without compromising quality or customer satisfaction.

The position works closely with sales, business units, research and development, manufacturing, service delivery partners, and other cross-functional stakeholders. It includes customer visits, engagement shadowing and coaching, staffing and capacity planning, escalation management, and using quantitative and qualitative data to support team utilization, costs, and revenue forecasts. The role also contributes to regional customer and CCS strategy and builds an engaged, capable team through recruiting, onboarding, development, recognition, and performance management.

The role requires a relevant bachelor’s or master’s degree, at least 10 years of relevant technology-industry experience, at least 5 years managing engineering and/or project-management teams, fluency in English, and authorization to work in the United States without current or future sponsorship. Domestic travel of up to 25% is required. The posting is marked hybrid.

Requirements

• Bachelor’s or master’s degree in electrical engineering, computer science, or a related discipline.
• 10 or more years of relevant technology-industry experience.
• 5 or more years managing teams of engineers and/or project managers.
• Willingness and ability to travel domestically up to 25% of the time.
• Excellent verbal, written, and interpersonal communication skills.
• Fluency in English.
• Experience managing development and delivery of NI Platform-based systems and solutions.
• Strong technical and executive communication skills.
• Demonstrated ability to lead, coach, and work effectively with teams.
• Authorized to work in the United States without sponsorship now or in the future; individuals who need sponsorship or hold the listed temporary visa categories are not eligible for hire.

Nice To Haves

• Experience in test and measurement, the aerospace industry, or defense.
• MBA and equivalent technology-industry work experience.

Responsibilities

• Lead engineering teams to execute and deliver services and solutions in collaboration with sales, business unit, research and development, and manufacturing stakeholders.
• Staff projects appropriately based on team skills and availability, project scope, and schedule.
• Maintain ownership and accountability for solution delivery, including on-time delivery, expenses, scope, and quality; remove obstacles and work with service delivery partners to increase capacity and scale.
• Serve as the managerial escalation point and elevate issues to stakeholders as needed.
• Visit key customers to reinforce service value and success, and provide feedback and insight to sales account strategy for services and solutions.
• Shadow team members during customer engagements to provide real-time coaching and feedback.
• Guide CCS strategy for local accounts by enabling the team to provide technical and customer insights to sales account managers.
• Recruit and retain an engaged, effective team, including developing a pipeline of project-management and engineering talent.
• Onboard new staff and foster development of project-management, technical, industry/application, coaching, and customer-centric skills.
• Recognize strong performance and apply performance management to maintain a well-balanced team.
• Collaborate and influence across functions and with regional sales staff and leadership to support seamless customer delivery and regional CCS strategy.
• Work across countries and regions as needed to collaborate on projects and execute local strategy.
• Use metrics and qualitative and quantitative data to make decisions and forecast team costs and utilization against demand and projected revenue.

Benefits

• Market-leading 401(k) and profit-sharing plan.
• Medical insurance plans, with dental and vision coverage.
• Family formation benefits and paid maternal and paternal parental leave.
• Employee Assistance Program.
• Tuition reimbursement.
• Employee resource groups.
• Recognition programs.
• Flexible time-off plans covering vacation, holidays, and sick leave.
• Development opportunities including face-to-face and virtual training, mentorship and coaching, project-management training, and on-the-job training.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior