Systems Design Architecture Engineering Manager

Emerson • Austin, TX

8h • Hybrid

About The Position

The Americas Customer Centric Solution (CCS) Senior Engineering Manager leads engineers delivering complex integrated test, measurement, and automation systems to customers. The role focuses on coaching and developing the team to plan and deliver integration projects and consulting engagements, while managing the project portfolio with sales. The manager aligns team members’ career and growth goals with business needs, and improves project timelines and costs without compromising quality or customer satisfaction.

The position works with sales, business units, research and development, manufacturing, service delivery partners, and regional stakeholders to ensure customer success and profitable growth. It oversees project staffing, delivery accountability, customer engagement, talent development, cross-functional collaboration, and data-driven management of team costs and utilization. Domestic travel of up to 25% is required. The role requires authorization to work in the United States without current or future sponsorship.

Requirements

• Bachelor’s or master’s degree in electrical engineering, computer science, or a related discipline.
• At least 10 years of relevant technology industry experience.
• At least 5 years managing teams of engineers and/or project managers.
• Willingness and ability to travel domestically up to 25% of the time.
• Excellent verbal, written, and interpersonal communication skills; fluency in English.
• Experience managing development and delivery of NI Platform-based systems and solutions.
• Strong technical and executive communication skills.
• Demonstrated ability to lead, coach, and work effectively with teams.
• Authorized to work in the United States without sponsorship now or in the future.

Nice To Haves

• Experience in test and measurement, aerospace, or defense.
• MBA and equivalent work experience in the technology industry.

Responsibilities

• Lead engineering teams in executing and delivering services and solutions in collaboration with sales, business unit, research and development, and manufacturing stakeholders.
• Staff projects appropriately based on team skills, availability, scope, and schedule.
• Ensure solution delivery accountability for timing, expenses, scope, and quality; remove obstacles and work with service delivery partners to increase capacity and scale.
• Serve as a managerial escalation point and elevate issues to stakeholders as needed.
• Visit key customers to support successful outcomes, communicate service value, and provide customer insight for sales account strategy and service positioning.
• Shadow team members during customer engagements to provide real-time coaching and feedback.
• Guide local account CCS strategy by enabling the team to share technical and customer insights with sales account managers.
• Recruit, retain, onboard, coach, and develop an engaged team of project managers and engineers.
• Foster technical, project management, and industry/application skills, development of others, and customer-centric thinking; recognize performance and apply performance management.
• Collaborate with cross-functional leaders and regional sales staff to support seamless customer delivery and influence CCS strategy.
• Work across countries and regions as needed to collaborate on projects and execute local strategy.
• Use quantitative and qualitative data and metrics to balance and forecast team costs and utilization against demand and projected revenue.

Benefits

• Market-leading 401(k) and profit-sharing plan.
• A variety of medical insurance plans, with dental and vision coverage.
• Family formation benefits and paid parental leave, maternal and paternal.
• Employee Assistance Program.
• Tuition reimbursement.
• Employee resource groups.
• Recognition programs.
• Flexible time off plans, including vacation, holiday, and sick leave.
• Employee development opportunities, including training, mentorship, coaching, project management, and on-the-job training.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager