Systems & Data Analyst II

Arizona Central Credit Union•Phoenix, AZ

8d•$37 - $38•Hybrid

About The Position

The Systems & Data Analyst II is responsible for supporting, enhancing, and optimizing the Credit Union's business applications, reporting platforms, data solutions, and system integrations. This position serves as a liaison between business units, technology teams, and vendors by analyzing business and technical requirements, supporting enterprise applications, developing reporting solutions, and delivering data-driven insights that improve operational efficiency, member service, and organizational performance. Must be a resident of Arizona.

Requirements

Five (5) or more years of similar or related experience
Bachelor's degree in a related field
Demonstrated progressively responsible experience in systems analysis, data analysis, business intelligence, application support, database administration, reporting, system integrations, or related information technology functions.
Strong understanding of financial institution operations, core banking systems, business applications, and supporting technologies.
Experience with data analysis, business intelligence, reporting, and data visualization tools, including Power BI, Jaspersoft, IBM Db2 SQL, Microsoft SQL Server, Oracle, and similar technologies.
Working knowledge of database administration, data warehousing, reporting platforms, APIs, system integrations, and business intelligence solutions.
Demonstrated ability to independently manage projects, influence business and technology decisions, and provide recommendations that impact operational efficiency and organizational performance.
Must possess strong analytical, troubleshooting, problem-solving, organizational, and time management skills with exceptional attention to detail.

Nice To Haves

Project management experience is a plus.

Responsibilities

Monitor daily and monthly operations logs; verify completion of scheduled jobs and
Support, administer, and optimize business-critical applications, including core banking, digital banking, lending, collections, document management, workflow automation, and other integrated business systems.
Monitor daily operations, scheduled jobs, automated workflows, interfaces, integrations, and system processes to ensure successful and efficient operation.
Troubleshoot and resolve application, system, database, integration, and operational issues while coordinating corrective actions with internal teams and third-party vendors.
Support system upgrades, enhancements, implementations, maintenance activities, APIs, integrations, and software releases, including testing, validation, and deployment activities.
Analyze business requirements, system functionality, and operational processes to identify opportunities for process improvements, automation, and enhanced member service.
Conduct impact analysis, gap analysis, and solution evaluations for system enhancements, projects, and technology initiatives.
Serve as the primary owner for assigned business applications, ensuring alignment with organizational objectives, operational requirements, and long-term technology strategy.
Evaluate system architecture, integrations, and technology solutions and provide recommendations to improve scalability, reliability, security, and performance.
Develop and maintain documentation related to system configurations, operational procedures, workflows, integrations, testing activities, and support processes.
Collaborate with business units to understand reporting and analytical needs and develop meaningful reports, dashboards, visualizations, and business intelligence solutions.
Analyze operational, financial, member, and system data to identify trends, risks, opportunities, and actionable recommendations.
Design, develop, and maintain reports, dashboards, KPIs, automated reports, and data visualizations that support operational and strategic decision-making.
Develop and maintain SQL queries, data extracts, automated processes, interfaces, and data files for internal users and third-party vendors.
Assist in the development and maintenance of data governance standards, reporting methodologies, data quality controls, and business intelligence best practices.
Lead moderately complex system enhancement, implementation, integration, and reporting projects from requirements gathering through deployment and post-implementation support.
Coordinate project activities across business units, vendors, and technology teams to ensure project objectives, timelines, and deliverables are achieved.
Participate in audit, compliance, business continuity, disaster recovery, and risk management activities related to supported systems and data platforms.
Present analytical findings, reports, and recommendations to stakeholders through reports, dashboards, presentations, and visual analytics.