Management Analyst I
About The Position
This is professional services work involving management of the statewide 9-1-1 system databases, supporting office functions, and external communications of the Emergency Services Communication Bureau (ESCB). Responsibilities include analyzing activities and work problems, summarizing findings, preparing reports, and recommending changes in policies, procedures, or practices related to the administration of 9-1-1 databases and communications. Work includes extensive direct, personal contact with municipal officials, emergency service providers, telecommunications providers, contractors, and the public on a variety of technical and related issues. Work is performed under limited supervision under the direction of the Deputy Director. Your role as the Systems Coordinator will allow you to become an integral member of an experienced purpose-drive team that dedicates their time to ensuring every 9-1-1 call is routed correctly, answered professionally, correctly dispatched, and ultimately that people across Maine receive the appropriate help in an emergency. On a daily basis, you will be connecting the resources, the organizations, and the people that make this happen. Even if new to the 9-1-1 community, this position provides an opportunity to learn about our state’s emergency response system and could be a step toward additional opportunities.
Requirements
- Six (6) years of education, training, and/or experience analyzing, evaluating, and/or developing improvements to organizational and/or managerial systems, programs, and practices.
- Lifting up to 25 pounds maximum, with frequent lifting of objects around 10 pounds.
Nice To Haves
- Website design and programming through InforME or other programs
- Familiarity with Maine Public Utilities Commission Case Management System (CMS)
- Work experience in 9-1-1 and/or public safety
Responsibilities
- Researches and resolves 9-1-1 location discrepancy reports.
- Assists Database Manager with reports and analysis of system operations.
- Conducts management review of Bureau rules compliance by telephone companies through research and develops statistical documentation and reports.
- Develops and updates manuals in order to outline responsibilities of municipalities and telephone companies’ participation in the 9-1-1 system.
- Prepares and tracks official correspondence from ESCB.
- Makes content changes to organization website.
- Coordinates public education material and equipment for supplying Public Safety Answering Points (PSAPs).
- Serves as the Recorder for 9-1-1 Advisory Council.
- Serves as Preservation of State Government Records representative for ESCB.
Benefits
- 13 paid holidays
- 12 days of sick leave
- 3+ weeks of vacation leave annually
- Health Insurance Coverage (State of Maine pays 85%-100% of employee-only premiums)
- Health Insurance Premium Credit (Participation decreases employee-only premiums by 5%)
- Dental Insurance (State of Maine pays 100% of employee-only dental premiums)
- Retirement Plan (State of Maine contributes 13.16% of pay to MainePERS)
- Gym Membership Reimbursement (up to $40 per month)
- Health and Dependent Care Flexible Spending Accounts
- Public Service Student Loan Forgiveness
- Living Resources Program (employee assistance program)
- Four weeks of fully paid parental leave
- Voluntary Deferred Compensation (MaineSaves 457(b) account)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
