Management Analyst I

State of Maine•Augusta, GA

1d•Hybrid

About The Position

The Maine Public Utilities Commission is seeking a qualified applicant to fill the position of Systems Coordinator in the Emergency Services Communication Bureau (ESCB). Maine’s Emergency Services Communication Bureau (ESCB) is the state agency responsible for 9-1-1 in Maine and provides the communication network and dispatch protocols, administers training, and develops the system elements and standards necessary for providing 9-1-1 service across Maine. This is professional services work involving management of the statewide 9-1-1 system databases, supporting office functions, and external communications of the Emergency Services Communication Bureau (ESCB). Responsibilities include analyzing activities and work problems, summarizing findings, preparing reports, and recommending changes in policies, procedures, or practices related to the administration of 9-1-1 databases and communications. Work includes extensive direct, personal contact with municipal officials, emergency service providers, telecommunications providers, contractors, and the public on a variety of technical and related issues. Work is performed under limited supervision under the direction of the Deputy Director. Your role as the Systems Coordinator will allow you to become an integral member of an experienced purpose-drive team that dedicates their time to ensuring every 9-1-1 call is routed correctly, answered professionally, correctly dispatched, and ultimately that people across Maine receive the appropriate help in an emergency. On a daily basis, you will be connecting the resources, the organizations, and the people that make this happen. Even if new to the 9-1-1 community, this position provides an opportunity to learn about our state’s emergency response system and could be a step toward additional opportunities.

Requirements

Six (6) years of education, training, and/or experience analyzing, evaluating, and/or developing improvements to organizational and/or managerial systems, programs, and practices.

Nice To Haves

Website design and programming through InforME or other programs
Familiarity with Maine Public Utilities Commission Case Managerment System (CMS)
Work experience in 9-1-1 and/or public safety

Responsibilities

Researches and resolves 9-1-1 location discrepancy reports.
Assists Database Manager with reports and analysis of system operations.
Conducts management review of Bureau rules compliance by telephone companies through research and develops statistical documentation and reports.
Develops and updates manuals in order to outline responsibilities of municipalities and telephone companies’ participation in the 9-1-1 system.
Prepares and tracks official correspondence from ESCB.
Makes content changes to organization website.
Coordinates public education material and equipment for supplying Public Safety Answering Points (PSAPs).
Serves as the Recorder for 9-1-1 Advisory Council.
Serves as Preservation of State Government Records representative for ESCB.

Benefits

13 paid holidays
12 days of sick leave
3+ weeks of vacation leave annually
Health Insurance Coverage – The State of Maine pays 85%-100% of employee-only premiums
Health Insurance Premium Credit – Participation decreases employee-only premiums by 5%
Dental Insurance – The State of Maine pays 100% of employee-only dental premiums.
Retirement Plan – The State of Maine contributes 13.16 % of pay to the Maine Public Employees Retirement System (MainePERS), on behalf of the employee for this position.
Gym Membership Reimbursement – Improve overall health with regular exercise and receive up to $40 per month to offset this expense.
Health and Dependent Care Flexible Spending Accounts
Public Service Student Loan Forgiveness
Living Resources Program – Navigate challenging work and life situations with our employee assistance program.
Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child—including fathers and adoptive parents—receive four weeks of fully paid parental leave.
Voluntary Deferred Compensation – Save additional pre-tax funds for retirement in a MaineSaves 457(b) account through payroll deductions.