Systems Architect - Salesforce

Fanshawe Toronto@ILAC•London, ON

1d•CA$47 - CA$54•Hybrid

About The Position

Information Systems Services (ISS) enables the technology, applications, integrations, and data solutions that support the College's academic, administrative, and operational objectives. As part of the Enterprise Applications and Data Solutions team, the Systems Architect plays a key role in designing, implementing, and supporting enterprise technology solutions that are secure, scalable, sustainable, and aligned with institutional priorities. The Systems Architect - Salesforce will help to shape and evolve Fanshawe College's strategic Customer Relationship Management (CRM) ecosystem, leveraging Salesforce Education Cloud, Salesforce Sales Cloud, MuleSoft, and related technologies to support student recruitment, engagement, and success while contributing to the College's long-term digital transformation and enrolment objectives. This position provides technical leadership for enterprise CRM and Digital Relationship Management (DRM) initiatives that directly support Fanshawe College's Strategic Enrolment Mandate. Working within the CRM and DRM portfolio, the Systems Architect helps advance the College's ability to attract, engage, recruit, convert, and support prospective students throughout their lifecycle. Through the delivery of innovative CRM solutions, integrations, automation, and business process improvements, this role enables meaningful engagement with learners while supporting data-informed decision-making across the institution. Under the supervision of the Director, Enterprise Applications and Data Solutions, the Systems Architect serves as a senior technical leader within the Information Systems Services (ISS), Customer Relationship Management (CRM) and Digital Relationship Management (DRM) teams. The incumbent is responsible for architecting, administering, developing, enhancing, integrating, and supporting the College's enterprise CRM ecosystem in support of Fanshawe's Strategic Enrolment Mandate. This includes providing technical leadership and expertise for Salesforce Education Cloud, Salesforce Sales Cloud, MuleSoft, and related CRM, marketing automation, recruitment, admissions, student engagement, and information systems. The Systems Architect collaborates closely with business stakeholders, functional teams, vendors, and technical resources to design scalable solutions, optimize business processes, develop integrations, ensure data integrity, and deliver innovative capabilities that enhance the prospective student, applicant, learner, and alumni experience while advancing institutional enrolment and engagement objectives.

Requirements

Three year diploma/degree in Computer Programming, Computer Science, Information Technology, Software Engineering, or a related field
Minimum eight (8) years of progressive information systems experience with at least three (3) years of project management, systems analysis, systems design, and software development experience
An equivalent combination of education and experience may be considered
Experience designing, implementing, supporting, and optimizing enterprise CRM platforms and integrated business solutions
Experience with Salesforce Education Cloud, Salesforce Sales Cloud, Salesforce administration, configuration, and solution development
Experience with enterprise integration technologies, APIs, middleware solutions, and MuleSoft preferred
Experience implementing and supporting enterprise resource planning (ERP) and student information systems preferred
Experience supporting recruitment, admissions, enrolment management, marketing automation, student engagement, or related business processes is considered an asset
Experience with Ellucian Colleague, Workday, or other higher education technology platforms is considered an asset
Strong understanding of enterprise architecture, systems integration, data management, platform administration, and solution design principles
Demonstrated ability to lead complex projects involving multiple stakeholders, vendors, and technical teams
Strong analytical, troubleshooting, problem-solving, and decision-making skills
Demonstrated ability to gather, document, and translate business requirements into effective technical solutions
Excellent verbal, written, presentation, and stakeholder engagement skills
Demonstrated ability to work independently and collaboratively within a team environment

Nice To Haves

Salesforce certifications such as Administrator, Advanced Administrator, Platform App Builder, Platform Developer, Application Architect, System Architect, or related credentials are considered assets

Responsibilities

Leads the analysis, design, implementation, documentation, and continuous improvement of enterprise CRM and student engagement solutions
Serves as the technical lead for Salesforce Education Cloud, Salesforce Sales Cloud, MuleSoft, and related platforms supporting recruitment, admissions, conversion, communications, and student engagement
Designs and maintains enterprise solution architectures that support secure, scalable, and integrated business processes across the College
Architects, develops, and supports integrations between CRM, ERP, student information systems, marketing automation platforms, and third-party applications
Provides project leadership for complex enterprise initiatives, including project planning, requirements gathering, solution design, testing, implementation, and stakeholder engagement.
Analyzes business requirements and translates them into sustainable technical solutions that align with institutional goals
Collaborates with College stakeholders to identify opportunities for process optimization, automation, and service enhancement
Oversees platform administration activities, including security configuration, release management, upgrades, testing, monitoring, and production deployments
Ensures data quality, system reliability, security, governance, and compliance across the CRM ecosystem
Provides technical guidance, mentorship, and knowledge transfer to Programmer/Analysts, technical staff, and business stakeholders
Evaluates emerging technologies, platform capabilities, and vendor solutions to support strategic priorities and continuous innovation
Develops and maintains technical documentation, architectural standards, system specifications, and best practices
Performs other related duties as assigned