Systems and Network Administration Specialist
About The Position
As a Systems and Network Administration Specialist, you’ll play a key role in managing and optimizing our BMC Helix SaaS environment, ensuring our systems are performant, available, and delivering real business value. You’ll occasionally participate in on‑call and after‑hours support, helping keep critical platforms running smoothly for a global organization that operates around the clock. You'll thrive in this position if you're collaborative, technically skilled, and passionate about delivering reliable IT service management solutions that support our global operations.
Requirements
- Bachelor's degree in Computer Science, Management Information Systems, or related field, or equivalent practical experience.
- 6+ years of experience in systems administration, IT service management, or related technical roles.
- Strong hands-on experience with BMC Helix and/or Remedy ITSM platforms.
- Proven experience supporting and configuring BMC Helix platforms, including DWP Catalog, Helix Business Workflows, Innovation Suite, Developer Studio, CMDB, ITSM, Helix Dashboards, and Spoon client.
- Ability to manage enterprise applications with minimal supervision and deliver reliable solutions.
- Clear communicator with experience working in collaborative, technical environments.
Nice To Haves
- Relevant certifications in BMC Helix, ITIL, or related IT service management frameworks.
- Experience supporting global IT operations and infrastructure.
- Familiarity with SaaS administration, system integrations, and automation tools.
Responsibilities
- Manage and administer the BMC Helix SaaS instance, including integrations and surrounding applications.
- Monitor system performance and implement solutions to ensure maximum uptime and availability.
- Configure and customize BMC Helix to align with evolving business requirements and deliver measurable value.
- Troubleshoot and resolve technical issues using established procedures and best practices.
- Partner with cross-functional teams to support system enhancements and process improvements.
Benefits
- 401(k) program with 6% employer match
- Employee Stock Purchase Program with 15% discount
- Student loan repayment program up to $10k
- Company paid life and disability plans
- Generous paid time off
- Comprehensive medical, dental and vision coverage
- Health spending account with employer contribution
- Paid flex days to support mental wellbeing
- Gym membership discounts
- Paid parental leave
- Fertility benefits
- Paid bereavement leave
- Company gift matching program
- Employee resource groups
- Paid volunteer days
- Education Assistance Program
- Robust job skills training and Professional development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
1,001-5,000 employees
