Systems Analyst

Hard Rock Hotel & Casino Ottawa

About The Position

The Systems Analyst works in the Seminole Hard Rock Support Services IT department, supporting a fast-growing organization and globally recognized brand. The role requires technical understanding of supported products and responsibility for configuring, supporting, maintaining, and implementing applications according to requirements and business needs. The analyst works with members of technology and other departments, vendors, and partners, and participates in discussions about vendor products and how they are used within the organization and fit into the technology stack. The position supports application upgrades and refreshes, technical solution design, application configuration, product expertise, technical documentation, roadmap planning, application tuning and maintenance, and operational support. It also includes educating business and IT colleagues, mentoring junior analysts, following IT processes, and escalating issues as appropriate. Work is typically performed in a professional office setting, with occasional work in operating areas.

Requirements

University degree in Computer Science or Business Administration, or an equivalent combination of education and experience sufficient to perform the essential duties.
4–5 years of experience as a systems analyst in a complex technical environment, including some experience as a lead systems analyst or senior analyst mentoring staff.
Willingness to carry a company phone for an on-call rotation supporting end users.
Willingness to work evenings, weekends, and holidays as needed, including as part of the on-call rotation.
Open-minded, self-starting, organized, and independent.
Ability to work and thrive in a fast-paced team environment and work in a cross-functional team.
Excellent analytical and problem-solving skills.
Excellent written and verbal communication skills.
Willingness to travel nationally and internationally as deemed necessary by IT Management.
3–5 years of technical application experience in ecommerce, merchandise planning, and merchandise inventory systems.

Nice To Haves

Experience working in a hospitality-related industry.
3–5 years of experience in restaurant or retail back-office applications.
Familiarity with retail point-of-sale concepts.
Familiarity with merchandise inventory, item maintenance, warehouse processing, allocation, and merchandise planning concepts.

Responsibilities

Maintain the schedule of application refreshes and collaborate with IT colleagues and vendors to execute upgrades to existing systems.
Participate in designing technical solutions to business problems while following architectural principles and standards.
Configure new and existing applications according to specifications.
Serve as a technical expert and/or liaison for products in the technology stack, working with vendors as needed.
Develop clear and concise technical documentation and understand technical requirements.
Work with the IT team to define and execute short- and long-term roadmaps.
Tune and maintain applications.
Support assigned applications in collaboration with level 1 support, IT colleagues, and vendor resources.
Mentor and teach junior systems analysts as needed.
Conduct lunch-and-learn sessions and demonstrations, and educate business and IT members about products.
Follow operational IT processes.
Escalate issues to the appropriate team member as needed.