Systems Analyst
Meriplex•Denver, CO
About The Position
The Systems Analyst is a foundational member of Meriplex’s Technical Assistance Center and reports to a TAC Manager. The role resolves Level 1 end-user issues, follows established standard operating procedures, and provides a consistently positive support experience. It covers everyday IT needs, from desktop troubleshooting to account management, with more complex issues escalated appropriately. The position offers an opportunity to build confidence, gain technical exposure, and grow within an MSP environment.
Requirements
- Strong customer service mindset and ability to explain technical concepts clearly.
- Solid Tier 1 or Tier 1.5 technical foundation.
- Basic understanding of Microsoft 365, Active Directory, TCP/IP and networking fundamentals, command line, and operating system troubleshooting.
- Ability to communicate effectively with technical and non-technical users.
- Comfort working in a ticket-driven environment and managing priorities.
- Team-oriented, dependable, and respectful in all interactions.
Nice To Haves
- Prior MSP or service desk experience.
- A+, Network+, and/or Server+ certifications.
- Basic Microsoft 365 or Azure certifications.
- Familiarity with ITIL concepts.
- Strong written and verbal communication skills.
Responsibilities
- Serve as the first point of contact for end users and provide friendly, professional, timely support.
- Troubleshoot common desktop, operating system, email, printing, and connectivity issues.
- Support customer-specific applications using documented procedures.
- Perform basic network troubleshooting, including TCP/IP, VPN connectivity, and password resets.
- Use Active Directory to create, modify, and disable user accounts and groups.
- Provide basic Microsoft 365 and Azure support.
- Perform first-level triage for virtual server and system issues.
- Document work accurately and manage tickets using established workflows.
- Follow standard operating procedures and escalate issues appropriately.
- Build trust with end users by setting clear expectations and following through.
Benefits
- Supportive team environment with clear processes.
- Exposure to a variety of technologies and real-world client environments.
- Opportunity to grow beyond Tier 1 as skills develop.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
