Systems Analyst

Shree Narayani Networking Solutions • Austin, TX

30d • Onsite

About The Position

The Systems Analyst role focuses on the administration, support, and governance of Microsoft 365 Copilot and related AI services within a large enterprise environment. This position involves managing licensing, configurations, service health, and implementing new capabilities. The analyst will serve as a senior escalation point for complex incidents, troubleshoot various integration and agent functionality issues, and manage Microsoft support escalations. Additionally, the role requires participation in AI governance, capability reviews, and release readiness assessments, as well as supporting the intake, piloting, and lifecycle management of AI capabilities. Collaboration with IAM, Security, and Architecture teams for access controls and AI integrations is essential. The analyst will also monitor service performance, adoption, and utilization metrics, supporting executive reporting and developing operational dashboards.

Requirements

• Minimum five (5) years of progressively responsible experience supporting Microsoft 365 in a large enterprise environment, including advanced administration, engineering, or Level 3 support.
• At least two (2) years of hands-on work with Microsoft cloud automation, Copilot/AI services, Power Platform, or enterprise integrations.
• Strong knowledge of Microsoft 365 Copilot.
• Strong knowledge of SharePoint Online.
• Strong knowledge of Microsoft Teams.
• Strong knowledge of Microsoft Graph.
• Strong knowledge of Microsoft Entra ID.
• Strong knowledge of Power Platform.
• Strong knowledge of Copilot Studio.
• Strong knowledge of Copilot Chat.
• Strong knowledge of Copilot Cowork.
• Experience with ITIL-based service management practices.
• Experience troubleshooting identity, permissions, and cloud service integrations.

Nice To Haves

• Microsoft 365 Enterprise Administration experience.
• Copilot Studio or AI Agent experience.
• Microsoft Graph integration experience.
• Power Platform administration experience.
• ITIL certification.
• Microsoft Copilot or AI-related certifications.
• Experience with Azure Foundry.

Responsibilities

• Administer and support Microsoft 365 Copilot and related AI services.
• Manage licensing, configuration, service health, and feature enablement for Copilot.
• Evaluate and implement new Copilot capabilities and releases.
• Maintain service documentation, standards, and operational procedures.
• Monitor credit allocations and usage for AI services.
• Serve as the senior escalation point for complex Copilot incidents.
• Troubleshoot Microsoft Graph grounding, SharePoint and Teams integrations, permissions and data access issues, agent functionality, connector and integration failures, and credit controls and monitoring.
• Manage Microsoft support escalations and conduct root cause analysis for incidents.
• Provide advanced solutioning for Copilot agent use case enablement.
• Participate in AI governance, capability reviews, and release readiness assessments.
• Support capability intake, pilot programs, production releases, and lifecycle management of AI services.
• Identify operational risks, dependencies, and support requirements for AI services.
• Partner with IAM, Security, and Architecture teams on access controls and AI integrations.
• Support connectivity for Microsoft Graph, SharePoint, PowerBi, Power Platform, and Copilot Studio.
• Validate connector configurations and enterprise integrations.
• Monitor service performance, adoption, and utilization metrics for AI services.
• Support executive reporting and AI value realization efforts.
• Develop and maintain operational dashboards and service health reporting.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed