Systems Analyst
About The Position
Administer, configure, maintain, and support real estate lending systems to ensure reliable and efficient day-to-day operations. Provide technical support, system configuration, testing, troubleshooting, and user administration while maintaining system integrity, data accuracy, compliance, and operational effectiveness. Serve as a subject matter expert for end users and support enhancements, implementations, and projects related to real estate lending systems. Monitor system performance, workflows, and data integrity; maintain system documentation, administrative procedures, and configuration settings; support approved system enhancements and process improvements; and identify issues, inefficiencies, and enhancement opportunities. Administer lending systems, business intelligence analytics, third-party vendors, and affiliated services. Manage user profiles, security permissions, business rules, workflows, regulatory updates, document libraries, custom loan documents, and eFolder settings. Monitor integrations and coordinate issue resolution with vendors, IT, and business partners. Support upgrades, releases, testing, deployment, and end-user training by preparing documentation, executing test plans, and validating functionality. Create and distribute recurring and ad-hoc reports, monitor reporting accuracy and data integrity, maintain scheduled reporting and automation processes, and help stakeholders with reporting requests and troubleshooting. Support projects involving lending systems and operational improvements, including gathering business needs, documenting requirements and changes, executing test plans, and supporting implementation, user acceptance testing, issue resolution, and post-implementation activities. Help maintain compliance with applicable regulations, internal controls, and organizational standards by monitoring system activity and escalating potential risks or concerns. The position is permanent and based in Troy, Michigan. It is on-site in Troy for the first three months, then follows a hybrid schedule of two days in the office and three days remote. Regular hours are Monday through Friday, 8 a.m. to 5 p.m.
Requirements
- At least 3 years of Loan Origination Systems experience with Encompass, Empower, MeridianLink Mortgage, nCino, Blend Suite, or LendingPad.
- Experience supporting lending teams and understanding the lending lifecycle.
- Experience working in a bank, credit union, or similar capacity.
- Must be able to pass a soft credit check.
Nice To Haves
- VB.NET programming experience.
- Encompass certification.
- Associate's or bachelor's degree in business or computer science.
- Experience with Encompass and its interfaces, VB.NET, C#, FICS Mortgage Servicer, Symitar, MS Visio, MS Excel, or SQL.
- Strong knowledge of Encompass functionality and ability to coach end users in using it effectively.
- Experience configuring Encompass settings, including personas, user groups, eFolder, loan templates, reports, input form builder, and business rules.
- Strong understanding of the loan lifecycle.
Responsibilities
- Monitor real estate lending system performance, workflows, and data integrity to support reliable operations and member experience.
- Maintain system documentation, administrative procedures, and configuration settings.
- Support approved system enhancements, process improvements, system upgrades, releases, testing, and deployment.
- Identify system issues, operational inefficiencies, and enhancement opportunities, escalating as appropriate.
- Administer real estate lending systems, business intelligence analytics, third-party vendors, and affiliated services.
- Manage user profiles, security permissions, business rules, workflow progression, regulatory updates, document generation libraries, custom loan documents, and eFolder settings.
- Monitor vendor integrations and interfaces and coordinate issue resolution with vendors, IT, and business partners.
- Prepare documentation, execute test plans, validate system functionality, and support end-user training.
- Create, maintain, and distribute recurring and ad-hoc reports; monitor reporting accuracy, data integrity, and system-generated outputs.
- Maintain scheduled reporting processes and support automation activities within lending systems.
- Assist stakeholders with reporting requests, data validation, and reporting issue troubleshooting.
- Support projects by gathering business needs, documenting system requirements and changes, executing test plans, and assisting with implementation.
- Support user acceptance testing, issue resolution, and post-implementation activities.
- Support compliance with regulations, internal controls, and organizational standards by monitoring system activity and escalating potential risks or concerns.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Critical illness, accident, and hospital coverage
- 401(k) retirement plan with pre-tax and Roth post-tax contributions
- Life insurance, including voluntary life and AD&D coverage for employees and dependents
- Short- and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time off/leave, including PTO, vacation, or sick leave
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
