Systems Analyst (Co-op/Intern)

PayByPhone•Vancouver, BC

2d•CA$22 - CA$24•Onsite

About The Position

As a Systems Analyst you will work within the Corporate IT team to deliver first and second level end-user support that keeps PayByPhone staff and contractors productive, secure, and well-equipped. Operating in a fast-paced environment, the Systems Analyst owns the support experience end to end — managing the ticket desk, resolving day-to-day technical issues, and engaging vendors and service providers to ensure services are delivered to a high standard.

Requirements

Experience in a comparable IT support role; candidates from a fast-paced tech company are a strong fit.
Post-secondary degree, diploma, or equivalent practical experience in a technology-related area; relevant industry certifications an asset.
Energy and a genuine customer-focus mindset — thrives in a fast-paced environment.
Strong sense of urgency, with sound priority-assessment and triage skills.
Strong troubleshooting skills with the judgment to recognize when to escalate or ask for help.
Experience supporting and administering Microsoft Entra ID (Azure AD) and the Microsoft 365 suite. (great to have)
Experience with the Atlassian suite, Jira and Confluence.(great to have)
Experience setting up, maintaining, and repairing Windows and Mac devices.
Experience with MDM device management solutions — Microsoft Intune and Mosyle. (bonus)
Experience supporting users with cloud-based SaaS and SSO tools.
Strong written and verbal communication skills.

Responsibilities

Provide first and second level end-user support to PayByPhone employees and contractors, delivering a high-quality, responsive support experience.
Manage the ticket desk independently — triage, prioritize, and resolve employee requests within defined communication and resolution SLAs.
Provision, set up, maintain, and repair workstations across a mixed Windows and Mac environment.
Partner with People & Culture to support employee onboarding and offboarding.
Engage with vendors and service providers (e.g. Apple and Dell on warranty claims) to ensure services are delivered properly.
Diagnose issues across hardware, software, network, A/V boardrooms, printers, and SIP telephones.
Develop and maintain procedures for managing technology assets, including licenses and hardware.
Collaborate with stakeholders to document and improve processes, continuously identifying gaps and opportunities for automation.
Work with the Security and Compliance teams to support audits
Craft documentation, resource guides, tech specs, and training material.